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Brightway Insurance

Engaged Employer

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews
2.0
May 22, 2018

customer service rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

there is nice management that you can talk to in need of help.

Cons

a company that micromanaged employees at all times.

1.0
Apr 28, 2018

Personal lines

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely NONE! Not one at all!

Cons

I wish when I read the reviews before working here that I used my better judgement. All of the negative responses from previous and current employees were and are completely accurate. No sick time available and the turnover rate is UNBELIEVABLY HIGH! A revolving door. Over worked underpaid, and always under staffed! Management doesn't know how to manage and this job has no integrity! These people will throw you under the bus quick! Run the other way fast! I have NEVER worked in a more stressful environment in my life! There is no protocol in place for when a customer is verbally abusing you which happens on a DAY TO DAY basis. The agents are put on a pedestal and it is made very clear when you start the job you are beneath them and the agents are rude when customer service keeps their business going! I can go on and on. Just know the job description is not transparent and you will be doing your job and the job that is ment for others!

3.0
Mar 14, 2018

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Reasonable health care, paid time off, option for overtime, clean environment.

Cons

Often understaffed, although overtime is optional, management really pushes it on people, stressful work environment, hard to advance.

Viewing 130 - 132 of 185 Reviews

Glassdoor has 192 Brightway Insurance reviews submitted anonymously by Brightway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brightway Insurance is right for you.