Lack of direction, lack of follow through on little items, not understanding little things such as having the company name on the caller ID make a huge difference when cold calling students- 877 toll free as a CID will not get enrollments if the person is ducking bill collectors.
The company will enroll any student despite the course catalog having explicit requirements. Students with no computer, no idea how to use a computer, or even compose then write a two line email, instead of referring them to obtain those skills and come back. Student's end up with a giant bill for courses that they are taking longer than needed to finish due to lack of preparation. It's not the schools fault that they do not have these skills, but when you do a "technology readiness" test with a person and tell them they passed, they assume they know all they need, not that their speed test passed and that's good enough for Bryan.
The company does not provide fixed 401K/ IRA accounts, no tuition reimbursement, no employee discounts (which is sad cause they are thrown to education providers like rice on a wedding day!). For years I presented this information and was curbed each time. The number one issue is crappy computers so the solution was to provide them with enrollment- why did it take 6 years to implement? 6 years of nagging for something every other school has in place!
The company does not conduct background checks, pre-employment screening or testing which is NOT a good practice when dealing with ID cards, SSN's, and other sensitive information. HR has lost employee files more times than I care to mention and as a result everyone had to reapply for their jobs each year for 3 years (2011-2014).
The company is not consistent with educational requirements of staff. Those is positions requiring master's and higher have bachelors. Those in positions requiring associate's do not have them. Managers in certain departments have 0 experience in the department and no related education, yet the company thinks they are the best candidates for the job. There are no continuing educational credit requirements, which is scary since they are required for departments outside of education.
The company has no quality assurance standards, but will have employees stalk your social media to report anything they do not agree with as being "hostile working environment" as a way to muddy employee records, but when you report ACTUAL incidents of hostility, the company does nothing (such as two employees on two different occasions attempted physical assault and being told to "adjust my management style". My question: When is it acceptable to be punched by an employee for asking if they are having an issue preventing them from addressing their share of the workload?
As I mentioned this is a "family" environment meaning everyone is in your business. Sticking to yourself and avoiding the drama only puts you in more of the cross-hairs. It makes it uncomfortable to go to work to work, it's a giant clique of a company. But if you fit into the clique then it's the most wonderful, awesome place to work with plenty of busses to throw your fellow co-workers under if you mess up.
