Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 26 reviews)); "Good pay.Better people to work with" ((in 22 reviews)); "Build.com has a great culture." ((in 20 reviews)); "Good benefits and insurance" ((in 18 reviews)); "Lots of free food and stuff" ((in 12 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 13 reviews)); "Not a lot of additional training." ((in 6 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager." ((in 6 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

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Build.com

Part of Ferguson

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

2.0

Oct 31, 2016

Meat Grinder

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Ability to move up -decent benefits -stepping stone

Cons

-Only focused on the metrics -Forced overtime -Not a job for anyone with personality or dreams

Build.com Response

Sorry about your experience here at Build.com. Our work hard, play hard mentality isn't appealing to everyone who is looking for a more formal work environment. Your cons are duly noted. We ARE focused on the metrics, we do extend hours to serve customers when we're understaffed, however we have a lot of personalities and creatives so I would disagree with your statement on personality and dreams. On the topic of personality, as far as me being embarrassing, my wife would probably agree with you as well.

1.0

Sep 29, 2016

Sales Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Perks, Pay, Insurance,Food and Co-workers

Cons

People with little experience, that think they know it all

Build.com Response

I wish I had more to work on here. If you'd like to email me directly, I'd gladly try and address some of your grievances. Sorry you had such a negative experience.

3.0

Mar 16, 2015

Not all that

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's in Chico, which is a nice town. You're working indoors, AC in summer, heat in winter. Paychecks don't bounce.

Cons

Pay isn't that great. A lot of nepotism and cliques. If you want to advance be prepared to get your nose dirty. Also helps to be attractive. Parking situation sucks. Restroom situation isn't great either. Lack of transparency in hiring and advancement practices, as in some jobs have to follow some rules but then later it seems those rules don't have to be followed if the 'right' person is applying.

Viewing 28 - 30 of 310 Reviews

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