Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

310 reviews
3.0
Mar 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Occasional free stuff. Being an ISR allows you to make tons of money. People in the lower rungs are in the same boat as you, so you have a lot of company.

Cons

Leadership complains about paying their employees, but then mass hires a bunch of sales reps because business is booming. Raises are hard to come by even for highly rated employees. Long time leadership positions keep jumping ship.

1.0
Dec 21, 2014

Company is an ok job, but a terrible career choice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They pay decent for the location, but they act as if they pay you amazingly, the free food and events are great, and most of the people are great to work with

Cons

Where to begin.... first, i worked here for over 5 years, and i put my all into this company, loved the culture and the company, but they are very obviously a new company with growing pains that they don't know how to resolve. The executives don't always know what they are doing, and it's not a good place if you are looking for a career to work long term. They care very much about how the outside world sees them, and pretend they are great and love their employees, but they want sheep to do what they say, not thinkers and innovators, and I am annoyed to see that a few of these more recent reviews are very obviously from them not from true employees or ex employees, just trying to keep their ratings up, if you exclude the obviously fake reviews, all recent reviews of build are bad for good reason. Nepitism is aweful here, anyone there can see it, but nobody can do anything to stop it, all these close, long time friends get promoted and can do no wrong. If you hang with this "in group" you are set, yet many of them are not qualified to manage and are far from the best for the job. In the meantime others get fired for simply disagreeing or demoted when one opinion or idea doesn't pan out, there is no room for learning here, they want you to succeed or leave. II have seen a few people get passed up for promotion even though they were obviously the best for the job, while a close friend of the "in group" gets it instead. When I first started they talked about how they wanted to setup the pay so that everyone in the call center can make a good wage for the area if they work hard, etc. The CEO himself said that, yet very few make that good amount, and anytime someone starts hitting those numbers they adjust the plans so it is harder and harder to maintain that number. Turnover is high in the call center, which is normal, but attitude of management in the call center and turnover in the whole company is ridiculous. Overall planning in the company is poor, they hire too many just to fire too many later then hire too many when they need more people, it's like they've never planned anything in their life and they are just winging it sometimes. Worst of all, you cannot help improve the company with real meaningful ideas, they have a very "my way or the highway" attitude (as if they can do no wrong), and if you do not get along with your manager, that's tough, HR will not help you, and any criticism, even polite and constructive criticism is often met with termination, I have seen countless people demoted or fired because they dont agree with the CEO or they call them out on bad ideas or have better ideas that he disagrees with.

avatar
Build.com Response
11y
I'm sorry that you left the company with such a bad taste in your mouth. While we may be beyond reprieve in your eyes, I'd like to address some of the criticisms. 1. Nepotism : This was mentioned by other reviewers. Mimicking my other response, I here two different messages from people who are unhappy. One is that you have to know someone here to get ahead, the other I hear is that we are too hard on the numbers and should focus on the people. All I can say is that we strive to take a fair and balanced approach and I apologize that you've experienced otherwise. 2. Compensation : Given some of the recent frustration around compensation we're going to start publishing compensation ranges for positions / employees. We try and make sure that each person in a given position has the opportunity to quickly accelerate to the top of their respective compensation band based on performance. This will hopefully add some transparency of what is capable. We are unforgivingly continuing to move the bar up so people have to work harder to make more. If you are against this concept, that may be the cause of some of your frustration. 3 Executive Qualifications : Restating my position on this from before: Yes, we are a promote from within organization. Many of our executives ( including myself ) have no other executive experience. The good news is that because we like to promote from within, there are lots of opportunities, however, some of the leadership comes from on the job training. It is a double edged sword, but we error on the side of promoting from within to continue to create opportunities for existing employees. We have recently hired more experienced executives and it has provided a different perspective and is allowing us all to grow. 4. Meaningful Ideas: Admittedly, as we get bigger and bigger it is getting harder and harder to birth new concepts. We're constantly innovating, albeit at a slower pace. My door is always open however to new ideas and I'm always willing to help get you the right resources. I guess we never connected. 5. Firing Dissenters: I have never fired anyone for disagreeing with me or my ideas. In fact I joke with my VP of Finance who is constantly challenging my assumptions. Basically he refutes everything I suggest. We have a culture of "creative dissent" and it keeps us on our toes. People get fired or demoted by me for doing an unsatisfactory job over and over again and/or not taking accountability for their own failures. What you saw otherwise was most likely not my action or hearsay. While I understand your anger drives you to suggest that I should be fired and we should flush out the management team, the company is performing very well. My team and I all attend peer groups and trainings to try and continue to improve our game. We are far from perfect, but working hard to improve and do our best. These posts have made us look introspectively, and we are doing more company surveys to find out how things will get even better here. We don't expect everyone to be happy, but these angry posts make us take pause. While angry and inflammatory, we still appreciate you making the effort. I am sorry that your overall experience with Build.com was poor, and I hope that whatever employment you find elsewhere better suits you.
2.0
Sep 29, 2011

Fun, fast and furious.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and commission. Opportunity to grow. Good Benefits.

Cons

No socialization with co-workers. Hard to get to if you ride the bus. No acknowledgement for achievements and good customer service. Very critical but not helpful with overcoming challenges. Training is not as good as they like to think. Office support (coaches and supervisors) are not trained in their jobs, I don't know how they are overseen. My supervisor never spoke a word to me during work. Just computer communication (we sat within 15 feet of each other).

Viewing 37 - 39 of 310 Reviews

Glassdoor has 315 Build.com reviews submitted anonymously by Build.com employees. Read employee reviews and ratings on Glassdoor to decide if Build.com is right for you.