Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 28 reviews)); "Good pay.Better people to work with" ((in 22 reviews)); "Build.com has a great culture." ((in 17 reviews)); "Good benefits and insurance" ((in 16 reviews)); "Lots of free food and stuff" ((in 13 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 12 reviews)); "It doesnt feel like upper management cares about its employees." ((in 7 reviews)); "Multiple times different managers had given entirely different direction and rule set." ((in 6 reviews)); "Not a lot of additional training." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(100 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by demographic groups

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Reviews by job title

100 reviews

Reviews about "Compensation"

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5.0

Jun 23, 2016

Empowered to move fast and make a difference!

Mobile director

Recommend

CEO approval

Business Outlook

Pros

This is the best group of people on the planet to work with. Leave your drama at the door and be ready to solve hard problems and have a blast doing it. The work-life balance is great, much better than any other company I have worked for in the last 10+ years. Build.com focus is on US customers, thus avoiding the complexity most international sellers have. The cost of living in Chico is also much better then the mega cities. Great place to raise a family.

Cons

Small city, but very fun place to be if you like the outdoors. Not a lot of process, but that allows you to go faster and get the job done.

Build.com Response

10y

Glad you've been having a great experience here. Thank you for all you do!

4.0

Jun 23, 2016

One of the few places in Chico where you can make a living

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you work hard, there are plenty of opportunities for you to advance your career. You just have to know what you want, and not be shy about taking on new challenges. Hard workers who work SMART tend to be rewarded here. I personally have been promoted several times in the two years i've worked here, been given lots of good paid training, and as others have mentioned have benefitted from tons of free food and other little perks. Yesterday hansgrohe gave every employee a new shower head.

Cons

Seems like peoples experience can vary by dept to dept. I am lucky enough to work under a manager who cares about my career, and provides honest feedback. I constantly ask how i'm doing, so I know where I stand, but it seems others may not have such a great experience.

Build.com Response

10y

Thanks for the honest review. All good comments. As far as your advise to management, dully noted. We have a promote from within culture, and sometimes we don't do enough leadership training. We've went through some major leadership turnover over the last year and things have gotten better, but could be MUCH better. We'll work harder on it.

5.0

Jun 23, 2016

An Excellent Company Going Places

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Perks, opportunity, good pay, fun environment, challenging, sense of community, excellent leadership

Cons

When sales are down, company tightens up a lot which can be a bit of a culture shock when you aren't ready for it.

Build.com Response

10y

Thank you for the feedback. For the cons, yes. We're prudent, but that protects better against layoffs in downward moving markets. Agreed on the internal hiring process. We should have review sessions for those that don't get jobs. Great suggestion I'll pass on to HR.

Viewing 70 - 72 of 100 Reviews

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Empowered to move fast and make a difference!

One of the few places in Chico where you can make a living

An Excellent Company Going Places

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