Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 26 reviews)); "Build.com has a great culture." ((in 18 reviews)); "Great pay and flexibility with school schedule." ((in 17 reviews)); "Good benefits" ((in 17 reviews)); "Lots of free food and stuff" ((in 12 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Multiple times different managers had given entirely different direction and rule set." ((in 6 reviews)); "Not a lot of additional training." ((in 6 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

3.0

Jun 16, 2017

Can be a great place if you work it right

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you start out at a position you do not like and are active in researching other roles, asking questions, and shadowing, it is easy to find a spot that will make you happy. But, you have to try and show you are serious.

Cons

Management tends to make decisions without thinking of the overwhelming repercussions. This has led to a lot of negative changes in the tone of the sales center, forcing reps to choose a "turn and burn" style for their calls, making customer service suffer quite a bit, which leads to more escalations and more busy work for everyone.

Build.com Response

9y

Great feedback, and fair points made. We are a sales focused culture, but the crux of a great sales culture are salespeople that care for, and take care of customers. We take the latter to be a fundamental truth, but perhaps aren't communicating it clearly enough. We will do better. To further make things more difficult, we're a bit short on headcount right now. We're recruiting right now, and ideally will have a new hiring class starting in August to pick up some of the slack. Thanks for your feedback.

1.0

May 2, 2017

Try your best not to join this company.

Ui/user experience designer

Recommend

CEO approval

Business Outlook

Pros

Make friends and bully others.

Cons

This company is itself an example of showiness. Employees work less and show more.

Build.com Response

9y

I'm really sorry that you had such a poor experience leaving Build.com. Since you were here for more than 3 years, I hope it wasn't this horrible the whole time. It sounds like you really must have partnered up with some people here that left you with a bad taste in your mouth, by your advice, I'm assuming its someone you reported to. I wish I had more to act on, but I'm sorry your experience here didn't end like you would have liked it to.

5.0

Apr 16, 2017

Build.com Data specialist. It's a great place to start.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best company I've ever worked for. They've got a great culture, very easy going. They really live by their motto, work hard play hard. Product data is one of the best places to start in the company. You will learn valuable skills and info about how their internal systems work. The turnover is high, because if you are any good at your job, you get promoted to other parts of the business quickly.

Cons

It's a growing company so things are constantly changing. As soon as you get a system figured out, they change things up.

Build.com Response

9y

Thank you for the kind words. I often have a hard time keeping track of all the change. Great to see you succeeding here!

Viewing 172 - 174 of 310 Reviews

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Can be a great place if you work it right

Try your best not to join this company.

Build.com Data specialist. It's a great place to start.

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