I must say I fully believe the 5 star reviews are only there because someone was encouraged to make build look good.
I honestly would rate build 2 or 3 stars but with all the 5 stars which i dont believe to be truthful i feel the need to try and balance the scale.
In response to " Build is great if you dedicate hard work."
I disagree.
Hard work is not enough at build, you will be asked to sacrifice time( mandatory over time the entire 3 years i was employed with build.com), and a little bit of self respect in order to secure some orders. Unless you have no qualms with knowingly deceiving a few customers here and there.
The culture that is presented is not very deep. Attempts at being peppy are obviously forced by many including management.
Build has a very clique culture, unless you are in with some people, you will get some cold shoulders.
Most often i felt under appreciated, even when exceeding goals.
Cheated out of pay/promotions. due to someone with connections or an external higher.
When i was new I drank the coolaid, I believed the stories of how build was going to be a great place to work moving fast and growing like mad.
That moving fast meant the companies policies would change on a dime, one week under 1 manager it was 100% Hands off when training would have been a great benefit.
To the extreme of Micromanagement including how your screen should be layed out, and monitoring everything you do on your computer.
Along with the feeling of being looked down upon there was the constant reviews, the stress inducing reminder that if your not selling enough, you will be let go, and promptly.
Here is where you will be encouraged to curb the truth in order to secure the sale.
Many of the highly praised reps would be fired within a couple of months due to proof of shady conduct.
The sort of which no company could openly stand by.
Their mentality seems to be in line with "Cogs are replaceable"
Why do i feel so strongly?
-The endless broken promises about mandatory over time and shift accommodations.
-The 30 + people fired right before Christmas.
-The constant job opportunities which always went to who had the best connections.
-The level of greed and alpha male culture in the office is palpable.
-The Clique culture which makes you unwelcome.
-Constantly instructed to do whatever it takes to "Get the money".
"Get the money" was a phrase encouraged in the build.com culture by management and executives.
Really.. what sort of customer service should have that as their motto?
I understand its a business and also a sales floor..... But Really. If your as Forward thinking as you claim. Why choose to be a company where customer service takes a back seat to money?
If you have never worked for a corporation before build will be a little bit of culture shock.
