This company is a complete disappointment. I was fired for doing something unthinkable—asking questions. Specifically, why was there an on-call requirement that was never mentioned in the job description, onboarding, or the four interviews I went through? My manager’s response? “It’s not technically on-call since you don’t get called a lot.” That’s misleading, dismissive, and completely unprofessional.
When I asked about getting basic product training—because I was managing support staff and needed to understand the product—you’d think I asked for something outrageous. The response was defensive and borderline hostile, as if I were being unreasonable for wanting to be effective in my role. How can a support manager lead without a solid grasp of the tools and systems their team supports?
The Director of Enterprise Support was a micromanager with limited understanding of the actual work. She focused on the smallest, least important things while ignoring major issues, and stifled any genuine initiative or innovation. There was no strategy—just reactive chaos hidden behind corporate buzzwords.
As for the culture? It was toxic. Support staff were overworked, constantly pulled in different directions, and made to feel like they should be thankful just to have a job. Burnout was rampant, and morale was in the gutter—but if you dared to bring it up, you were seen as the problem.
And then there’s the so-called “voluntary leave” program. People were leaving in droves, and leadership tried to present it as “healthy growth” or “realignment.” In reality, it was damage control—a desperate move to quietly reduce headcount while pretending everything was fine.
This company burns through talent, blames the very people it fails to support, and refuses to take accountability. In hindsight, being let go was the best thing that could have happened to me. If you're considering working here—think twice. You deserve a place that values integrity, transparency, and respect.
