Upper management/corporate staff are the worst you could imagine. Here's why; they are greedy and profit-oriented while overtly pretending to care about field staff's wel-being and academic success for students (they could care less.)
Tutors aren't promised solid range of hours and can vary from 4 hours a week to 46 hours a week. Full time positions which would offer benefits is hardly ever given to any tutors, even those who regularly work 40 hours.
ACD's are expected to do the same work that CD's do in their absence or if it is a busy day, yet they are compensated very poorly (30k a year? Seriously?)
CD's probably have it the worst. Their starting salaries range from 35-40k a year, they are expected to work Monday-Saturday and recently they sent new business hours to post outside the doors that read "Sunday: by appointment only)" which means HQ expects CD's to come in on Sunday if requested. In the past year they raised monthly revenue goals, making it harder for CD's to reach these goals, and raised the threshold for incentives! Which means even if you meet your revenue, it will be harder to earn as much as you did before. These changes are ridiculous.
All the executives are outside hires brought in over the last 2 years, and HQ boasts that these execs used to work at big name companies like Starbucks and Dunkin Donuts. Whoop do freakin do, all that makes me wonder is how much they are getting paid while knowing nothing about this business and treating it like its just another chain coffee store.
If they really cared about the educational part of their company (hello, it's called C2 EDUCATION), you would think they would invest some money into a standardized scheduling system for students and tutors! I mean they are a nationwide company but they don't want to put the money in to seemingly petty things such as day to day schedules that would help make all field employees and students lives easier.