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      CAI

      Engaged Employer

      CAI reviews

      3.0

      39% would recommend to a friend

      (550 total reviews)
      avatar

      Tom Salvaggio

      44% approve of CEO

      39% positive business outlook

      Ratings by demographic groups

      CAI has an employee rating of 3.0 out of 5 stars, based on 550 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CAI employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      550 reviews
      2.0
      Nov 15, 2022

      You'll do the work of 2-4 people

      Service desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Credit where credit is due: The medical benefits are good. The company legitimately seems like it cares for progressive issues. They let you choose fully remote, on site, or hybrid work environment. They take chances on hiring first time IT professionals.

      Cons

      Those positives do not outweigh the negatives. You'll be asked to work between 2-5 help desks concurrently. The training you get per account is inconsistent. The pay ($17/hr) is under par compared to industry average. Even if you get a promotion in title such as Service Desk Analyst II or Team Lead, your pay will not increase. More work for the same pay. You get two measly 15 minute breaks per 8 hour shift. It's ironic the company stands for progressive values but treats its employees like robots who must meet strict metrics.

      avatar
      CAI Response
      3y
      Thank you for sharing your experience. Your feedback provides us with invaluable insight to help us improve our strategies. The employee experience is in constant evolution. We have a recognition program for our Service Desk Team to celebrate their achievements at CAI, as well as offer advancement opportunities which brings paid time off eligibility. We also provide professional development trainings to upskill skill sets and earn certifications. It has been and always will be our priority to deliver the best for our dedicated employees. If you would like to discuss these matters further, please feel free to reach out to our HR department.
      3.0
      Oct 13, 2022

      Hit or Miss

      Technical service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Loads of diversity projects to get involved in - Decent pay for a help desk that doesn’t require a certification

      Cons

      - PTO is locked to management and higher - Some managers are great and some are downright mean. I had the misfortune of working for a rude manager

      3.0
      May 24, 2022

      Poor Management

      Image verifyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible Hours, Remote, Easy to talk to management

      Cons

      Poor communication between employees and their leads

      Viewing 94 - 96 of 550 Reviews
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      ReviewsCAI reviews

      Glassdoor has 655 CAI reviews submitted anonymously by CAI employees. Read employee reviews and ratings on Glassdoor to decide if CAI is right for you.