CARCHEX reviews

4.2

88% would recommend to a friend

(94 total reviews)

Scott Levy

90% approve of CEO

89% positive business outlook

CARCHEX has an employee rating of 4.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CARCHEX employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

94 reviews
1.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay Decent hours Majority coworkers were nice

Cons

Harassment is NOT OKAY! I wasn’t going to make a review but being that the coworker who was harassing me my entire time being at Carchex and management did nothing but give the coworker numerous “Talks” is unacceptable ! I tried staying seeing if what management said would help but it only got worst and I felt VERY uncomfortable! And decided to quit! On the sales side it’s majority males and a handful of females being that this is not the first incident dealing with HARASSMENT shows a red flag but what makes my situation “different “ the coworker was bringing in money for the company so I guess they feel as though he’s a reliable asset ! Which is sick! And something needs to be done other than giving a coworker “talks after talks” oh and it’s more than 1 female coworker who had a problem with the same male coworker all in the same month !? And nothing was done but a talk!?

avatar
CARCHEX Response
7y
We could not agree more that any harassment in the workplace is not okay. However, to say that management did nothing or only gave an employee numerous talks is simply not true. In any case of harassment or employee misconduct we follow a very thorough process to deliver an appropriate reprimand and resolution. It’s inappropriate for us to get into details of any HR issues publically in order to protect all parties but from what I am gathering from your review it appears you are upset that this alleged issue did not result in a termination. However, let me be clear in no uncertain terms, if management is presented with clear evidence that an employee was or is violating our harassment policy at CARCHEX, that employee would be terminated regardless of their position in the company or their performance. I’m saddened to hear that you did not feel safe at CARCHEX. We do everything possible to promote a positive and safe work environment. Our award winning culture is the thing we are most proud of at CARCHEX. That said, we understand that no workplace is perfect, so if there is specific information or evidence that was not provided at the time of the alleged incident that you wish to share with me directly, please feel free to contact me at jason@carchex.com or at 877-227-2439 ext. 1449.
3.0
Apr 28, 2018

Vehicle Protection Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really nice people Eager to help Excellent reputation This job is perfect for a college student.

Cons

Expensive product hard to overcome price objections Pay. Pay process is overly complicated for no reason. Was paid only 1000 for my first month of working with working standard 40 hour work week. Could have been paid more working for McDonald’s. Schedule. I was told that I would be working 9-6 four days a week with one late day. After training my shift changed to 10-7 three days a week and 12-9 for 2 days a week. When I brought it to their attention I was told it was because I was new. Unacceptable.

Viewing 64 - 66 of 94 Reviews

Glassdoor has 94 CARCHEX reviews submitted anonymously by CARCHEX employees. Read employee reviews and ratings on Glassdoor to decide if CARCHEX is right for you.