CARCHEX reviews

4.2

88% would recommend to a friend

(94 total reviews)

Scott Levy

90% approve of CEO

89% positive business outlook

CARCHEX has an employee rating of 4.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CARCHEX employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

94 reviews
5.0
Nov 20, 2023

Wonderful Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CARCHEX has a great and fun work environment. The leadership team is friendly and listens to the needs of their employees. There are also frequent bonus opportunities, contests and luncheons for employees to engage everyone and show they are appreciated.

Cons

Nothing to note at the moment,

4.0
Nov 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice family work environment to gain financial stability & peace of mind in one's own life. Awesome co-workers. Open opportunity for advancement and honing one's career path. Management works with many complex situations that other companies wouldn't which has been a blessing. Great health benefits to cope with the cons mentioned below.

Cons

Goal lines are illogically & inconsistently moved for the sake of conversation. You'll notice contradictions, for instance, being told not to give customers your office extension (to build rapport as instructed) while the same extension is on every customer email sent in the thousands. When seeking clarity of these contradictions, expect to be ignored. If you have a better more efficient way of performing your task, do expect management not to give credit. Stereotypical/joking accusations of "stealing" shoes or food have been common lately, therefore, have your coping mechanisms ready.

avatar
CARCHEX Response
2y
We would like to thank you for your review. We truly appreciate you taking the time to provide your feedback as a current Collections Specialist. There are items in your review that go against CARCHEX culture that we will investigate and resolve in the appropriate manner. CARCHEX is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We strictly prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. CARCHEX would never refuse to hire someone based on any of the previously listed characteristics. Our hiring practices rely solely on the applicant’s qualifications and current business needs. We are in the process of enhancing the training we require all Team Members to take in regard to diversity and prohibition of harassment. We again would like to thank you for bringing this information to our attention through this review. We encourage you to continue using your voice to ensure questions or concerns are addressed and rectified in a timely manner by reaching out to your manager, HR, Senior Management or whoever you feel most comfortable with as issues arise. CARCHEX is committed to providing a safe, fun, friendly and diverse work environment. We always encourage the Team to bring any issues of concern to our attention as soon as they happen so we, we can work diligently to resolve the issue of concern quickly and appropriately.
5.0
Oct 26, 2023
Recommend
CEO approval
Business Outlook

Pros

CARCHEX truly cares about their employees and goes the extra mile to provide a positive fun work environment.

Cons

Maybe host semi-annual company meeting to communicate company changes

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CARCHEX Response
2y
Thank you so much for your positive review as our current Talent Acquisition Manager! At CARCHEX we understand how important a positive work environment is for our team. Our leadership team is constantly brainstorming ways to engage and motivate the overall team. Happy employees significantly add to our great workplace culture and allow CARCHEX to be a top place to work year after year. As we continue to grow and thrive, company meetings to share changes and improvements will occur more frequently. The more a team is informed the more everyone can see how important each department and individual is to the overall goals of CARCHEX. We enjoy having you on the CARCHEX Team and are hopeful for a continued partnership, full of success and growth.
Viewing 16 - 18 of 94 Reviews

Glassdoor has 94 CARCHEX reviews submitted anonymously by CARCHEX employees. Read employee reviews and ratings on Glassdoor to decide if CARCHEX is right for you.