CARCHEX reviews

Thank you for your review. We are happy to hear that you enjoy the overall work environment that we’ve created for our team at CARCHEX. As a current CARCHEX employee your feedback is extremely valuable and can contribute to many positive changes. We would like to address each of your concerns to ensure you know how to gain immediate support as a current employee. First and foremost, we take training our staff extremely seriously. It is our goal to set each team member up for utmost success in their position. We do this not only through initial new hire training, but also continued training sessions and one-on-one coaching sessions with your direct managers. If you feel there are areas within your position as a Customer Service Specialist that you would like more training, we encourage you to contact your direct manager for support. They will be more than happy to answer any questions you may have and provide hands-on training as fit. As you stated, the managers at CARCHEX show interest and want you to succeed! The compensation structure for each position within CARCHEX has been carefully reviewed and set based off the position duties and experience level of the Team Member. We strive to not only offer competitive compensation across all positions but also to provide all Team Members the opportunity to achieve their personal financial goals. We continuously review the compensation structure for all positions to be certain we are offering the best opportunities for everyone on the team. Something that we are most proud of is our chance for internal growth. At CARCHEX when business opportunities are available and positions become available, we look internally first to make sure current Team Members are given the first opportunity to progress in their career at CARCHEX. We have invested and continue to invest in state-of-the-art technology to ensure that our team has all the latest tools to be successful. That being said, technology moves fast so we have a dedicated IT Team that is constantly testing and tweaking our technology to ensure we have the best tools available to our Team. We encourage you to reach out to the IT Team, your manager or whoever you feel most comfortable with to discuss any concerns you have, including technology. We appreciate your feedback and are excited to be a part of your continued success at CARCHEX. We hope that you utilize the tools available to you to continue to learn and grow with us. Aside from the above-listed resources, Human Resources is always available for direct and timely support. Through effective communication and teamwork, we will continue to thrive and do great things at CARCHEX!

Thank you for your review, we appreciate your feedback. It is not our intention to micromanage, however at CARCHEX we pride ourselves in coaching our team when we see room for growth and/or improvement. Consistent coaching and training enables our Vehicle Protection Specialists to be as successful as possible in their role (and as a result maximize their earnings). CARCHEX has been successfully selling vehicle protection plans for over 20 years by focusing on customer experience. While we do have call guides and offer formal training and a CARCHEX University training booklet for support and assistance to maintain consistency, we encourage each Vehicle Protection Specialist to tailor the guidance to their own personal selling style. At CARCHEX we truly believe that each member of our team has endless talent and potential. In hand with the ongoing support from our management team and the plethora of available learning material we believe we set each Vehicle Protection Specialist up for ultimate success. We are sorry things did not work out for you at CARCHEX, but we sincerely wish you the best of luck in your next career step.