CDW reviews

3.5

63% would recommend to a friend

(4,620 total reviews)
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Christine Leahy

63% approve of CEO

47% positive business outlook

CDW has an employee rating of 3.5 out of 5 stars, based on 4,620 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CDW employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Sep 23, 2015

Inside Solutions Architect - You will work for every penny

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You work with the smartest people in the industry. The social environment is great. Build relationships with some of the largest IT organizations in the world. Most managers do not micromanage. You pick the best way to get the job done as long as it works. Work from home capabilities and very flexible hours. Ability to move to different partner related roles if available.

Cons

Pay is not competitive. Many of my skilled counterparts and post sales engineers have left for a 30% increase for a similar position which required less work. Very high turnover for tenured positions. 50/50 Salary split. Goal calculation is a mystery mixed in with magic. You never understand why your goals are raised or how they are calculated. Goals are set on a monthly basis. If you do very well one month chances are your goal will be higher the next month. Goal structure is based on profit and because you do not own the account or customer relationship it's very difficult to work towards increasing profitability. If you do not achieve a certain percentage of your goal for the quarter you will OWE the company money which can happen! If you finish over 200% of goal for the quarter you will be capped. No one has averaged that for the quarter but there are big modifiers which kick in after 120% of goal. Silly to put a cap on hard work. The amount of work is overwhelming to say the least. You will never catch up or feel like you spent quality time to help a customer. If you are a thoughtful person get used to treating customers more like a number. A lot of small solutions mixed in with parts questions and very large solutions which you have no time for. 60-65 hour weeks on average just to keep all of your account managers barely happy with your performance. 60-65 hour weeks to get to 100-105% of goal for the quarter No real training to advance your career or knowledge base. Mostly new product training only. You will never feel like you can put a stake in the ground for accomplishments because you are constantly trying to keep up.

1.0
Jul 17, 2015

Worst Company Ever

Recommend
CEO approval
Business Outlook

Pros

The only good thing about this job was the amount of free clothing, food, and trinkets from vendors.

Cons

This company is a disaster. They pay all their sales staff at a base salary that is completely below a standard rate of living. In a sales role this normally would not be bad. However, they have an awful commission structure, meaning you will never make any money. They do not factor in what segment you are in. So you get the same commission rate whether you are in small business or federal. Unfortunately, unless you get a job in the federal segment, you will never make any money. Even when hitting your goal, your commission checks are nothing and are usually never seen after taxes and benefits. After the money situation, this has to be the most mis-managed and unprofessional environment. During my employment with CDW, I had the most harassment and sexual harassment that I have ever seen in a work place. I would get depressed thinking about having to go into work and wonder what type of harassment I would face that day. I mentioned it to management on multiple occasions (over ten times in five months). My manager's boss told her to address this to HR and she never did so. She also told me that there was nothing that could be done. Then I brought up to another boss, but he just participated in the behavior. I was told every day that I should not be getting married due to my age and asked every day if I was pregnant (I am not). People would come in hung over all day and spend their days trying to hook up with other co-workers. They would talk about your body. Nearly every day the office put the hard working, kind receptionist in tears for doing her job. When I finally quit and had the opportunity to share with HR the terrible experiences I had, they begged me to stay. The day after I quit, the Director for my location and segment called me and asked me to come back. This made me so angry. If the company had addressed serious issues and worked on a making the environment professional, they would not of lost me. I urge you to re-consider before accepting a position with this company. The only people who belong at this company are kids who are still living off their parents money, without a college degree, who only care about getting drunk and having sex, and who do not know the difference between an office environment and a zoo.

4.0
Jun 10, 2015

Solution Architect

Recommend
CEO approval
Business Outlook

Pros

Great job security... 90s were awesome to be there... 00s started out OK, then went private again and the problems began. Management squeezed the money from the customer facing people, and pay dropped significantly for these folks. 10s, now the management is stagnant, and growth has plummeted, although they are still growing slowly because of all the existing talent. In a few years sales and profits will level out to meet shareholder expectations, and it will have been a great place to work in it's heyday.

Cons

So management heavy now that they can't get anything done. Worst part is they did this to themselves with inept management trying to protect themselves and their futures. Really sad to see from what was a fantastic place to work not too long ago.

Viewing 46 - 48 of 4,620 Reviews

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