CDW reviews

3.5

63% would recommend to a friend

(4,617 total reviews)
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Christine Leahy

62% approve of CEO

46% positive business outlook

CDW has an employee rating of 3.5 out of 5 stars, based on 4,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CDW employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
1.0
May 4, 2023

Micromanagement disaster

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helpful team members & remote work availability.

Cons

This company is so concerned about maintaining control over its employees, it is running itself into the ground. Extremely rigid and old fashioned thinking. Not changing with the times. Management has access to (and reports bi-weekly on) the exact amount of time you took to answer emails/complete projects/etc. to the minute. In 1:1s, expect to hear “on average, it took you 12 hours and 23 minutes to respond to emails this week”; Punch in/out required even for “salaried” positions; beware that per company guidelines, you can face disciplinary action up to and including termination if you’re sick more than 6 times in any consecutive 12 month period. Even if you have vacation days to use, but use them to cover an illness. Any requests for time off without adequate notice is counted as a sick day, so working parents are pretty much out of luck.

3.0
Jan 9, 2018

Account Manager

Recommend
CEO approval
Business Outlook

Pros

-Exposure to other tech firm VPs (VP of Sales, Channel Directors, etc) -Free swag -Free catered foods -Free Happy Hours -Sporting events -Contests -The people--honestly I would not have stayed this long without having a great team. I met a lot of great friends. -Work life balance -Great management and support -Commuter benefits--401k/stock purchase plan -Training and development--best in the industry. Personalized attention in academy/residency -Schmooze and booze with the partners. Build the relationships to get deals tossed your way....but beware of the BS. Most sales people are hard to trust. Most AMs would rather see a boost in our paycheck instead of attending dumb happy hours at Blackie’s downstairs.

Cons

-Dealing with unhappy customers and unpleasant customers that BS you, don't pay invoices, demand the impossible, and just plain suck. As a woman, it’s also difficult to strike early success with some IT managers that are not really used to working with women. Most of your account contacts are men—-a good 95%. Some are nasty and just don’t give a crap about how much you help them. -No work from home rights until you hit senior AM role and you only get 1 day from home -Commission structure changes--after you are here 3 years, NO BASE--you only get paid once a month and have to hit certain metrics to get that paycheck Of course being in Chicago, it’s just not feasible to live on your own. Looking at your paycheck can be depressing and makes you want to curl up in a ball. -No customer visits (depending on territory)--hard for customers to put a face to voice. Your competition can go on site, but you cannot. traveling is restricted to execs for conferences. -The paycheck is probably the worst part of the role. Do not expect to make good $$ the first few years--however you are told that your books will change--if you put the time and effort in, you will gain great spending accounts. -Starting commission until you are promoted onto hiring team is mediocre. SELL, SELL, SELL to get a bigger %. -Unsure if its difficult to move to a corporate role from a sales role--tenured AMs tend to stick in sales--obviously, the make good $$ to not want to go elsewhere. -Tenured AMs tend not to be inclusive and like to include newer reps into their clique -there isn’t a lot of micro management, but you’re consistently told to make more calls and get your “touches up” to keep your job. If your average falls below a certain amount, you may be fired. It’s hard to stomach a job that mainly entails being a telemarketer and making cold calls. Definitely not proud of that part of the role.

1.0
Nov 19, 2019
Recommend
CEO approval
Business Outlook

Pros

You have some control on your day. Lunches are supplied by partners.

Cons

CDW is a huge corporation that uses new hires and ARs as Bottom-feeders to support the rest of the company. You make a below livable Salary and are given a starter book that consists of angry customers that don't spend with CDW anymore for numerous reasons. Commission scale is set up to have you pay back your first year's salary to CDW in the first 6 months based on the 3% of the profit you will be earning. Profit is also very hard to attain since Amazon and other big players offer the same stuff for A LOT cheaper. This company is the definition of churn and burn when it comes to new hires. If you like feeding a huge corporate whale and watching CDW take all of your profits and hard earned commissions your first 3 years then this job is for you!

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CDW Response
6y
Thank you for taking the time to provide feedback on your experience. We assure you does not reflect CDW’s values or corporate culture and take any claims not in line with The CDW Way very seriously. We would like to know more details about your situation, so we can look into this further. I encourage you to contact us via one of the following options: 1. CDW Ethics and Compliance Office directly by calling (847) 419-6160 2. Ethics Helpline at (877) 723-9929 or 3. Coworker Relations, Sr. Manager Keith Arnold at (312) 547-3028
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