Notice the string of 5 stars, they pushed the Fortune Best Places to Work position when I was first there, then that we were on the list at all, then it isn't a useful list to be on anymore when we weren't on it. Spin, spin, spin. Glassdoor is the new list they want to be on and brag about which is why the company has responses on here spinning any negative response. It is emailed regularly to come here and put in a review. They know that those that are positive actually read their frequent emails and the negative delete without reading.
It is a cult. If you don't drink the Kool Aid, you are targeted. Mention that to HR, they shrug. So all the dissent is spoken in whispers. I was there for years and seriously I knew it was brainwashing but now I realize HOW MUCH it is. A little terrifying.
The improvements aren't really thought through, they are wholly reactionary to the loudest whine so they can silence it, which is futile, or to have a video clip in the annual meeting spin show. PTO is paid out half, the reason was you shouldn't be incentivized to not take the time. They do let you sell it back which DOES incentivize not taking it but at half, ok I can see that as not too far off from the principle. BUT then they change to pay out you to sell back at FULL but when you leave you still only get half. So if you leave and have a balance, which is always going to be the case and capped at 160 hours anyway, you get half. BUT if you haven't left voluntarily or involuntarily, you get half what you earned. Clearly reactionary, feeling instead of strategic and thought through. Which is everything with this company, it is ALL about how things feel and not well thought through. The best course is avoided because there is pain and discomfort. Over, and over, and over again. Their entire basis for everything is emotion, which is terrible for everything for groups but what you need to keep the cult going.
People I know are looking to leave will talk about the great culture and how CHG cares in public meetings or gathering - and then talk about how the CHG people don't care right after in whispers. The people there the longest are the culture problem, they LOVE the culture of gossip and sabotage backstabbing. I have had people respond to a question had with "THANK YOU SO MUCH!!!!!" and a series of happy faces and minutes later a message from their "leader" manager telling us we were crap from sending that message. Things like that happen everywhere, but at CHG it is weekly if not daily experiences. Maybe that isn’t a con for some people and they thrive in playing those games but I hate people treating me with two faces.
Notice that the ratings are steady line downward. It is getting harder and harder to hide the ugly as people aren't as indoctrinated in the cult.