Pros
- Work life balance is amazing, I've never had my time so respected. - You will not work for kinder leadership, CHG's leaders really care. They read every comment of the employee survey and they really do make changes from benefits to cultural changes in leadership. - The building is the best. I have been to a lot of other building including ancestry, Qualtrics, Overstock, and others, and I genuinely think we have the best campus in the state - We have a lot of female leaders. Way more than any other company I have been at. While I would love to see more high ranking female leaders, it's been really awesome to see so many women in leadership, especially sales leadership. It makes a HUGE difference. - I love the on site clinic. So nice to just pop down there and get a physical or get something checked out. I've been way more healthy because seeing a clinical professional is just so easy.
Cons
CHG is not a great place for people who are experts in their field or people who are driven, high performers. CHG has their "own way" of doing just about everything and they basically don't acknowledge people with expertise in their area. You might even rub them the wrong way because they get a little insecure that they don't know and they don't understand why you won't conform even if you can show them peer reviewed literature on best practices. Doesn't matter what area you are in. I hear this from all parts of the business and I feel the same way. CHG is a great enough place to work that a lot people just choose complacency and blend in with the culture, but the challenge with that is you will lose your skills and the longer you stay, the less marketable you will become outside the company. I know several people who have told me directly that they would love to leave, but they have been at the company so long that they know they are no longer marketable and may not even be able to do their job anymore at a different company that would actually expect them to be an expert because CHG's version of that job is so watered down and/or distorted. Most people at CHG even switch around jobs, even executives. Again, the emphasis is on great culture, it's not about being an expert at what you do. It's almost like it doesn't even really matter what you do. Sales one year, project management the next year, maybe try out being a lean analyst for a while. As long as you're a great person, it's fine. This would be the biggest caution I would have for anyone deciding to work here. It can be a great culture if you want to just come in, blend in, do it their way, and not worry too much about sharpening your skills. Maybe even a great job if you are undecided on your career path and want a company that will support lots of moves. But if you're good at what you do and wanting great experience in your role, a challenge in your space, support to do your job the way world class professionals do it, and a progressive career experience, this is not it. CHG is also not an innovative culture. There isn't much space for creative thinking, ground breaking new ideas, challenging perceptions, that type of thing. Just not part of the culture. There are also legacy systems and policies that are not a good experience for employees or customers, such as our call metrics in sales, but they are slow to change or come up with forward thinking solutions because there is a lot of short term focus and risk aversion in leadership There is an issue going on with the compensation team where they think they are comparing your role to market, but their numbers are really off. That is to say, you will likely end up being underpaid if you have a competitive skillset. I don't know what the methodology is, but we have a ton of turn-over in roles that are really competitive right now like developers, product, and IT and are having a really hard time hiring. I know several leaders that wanted candidates, but couldn't hire them because we weren't competitive enough around pay. I have also been told what market is for my role, but I am recruited about twice a week and definitely being offered significantly more for the same role. So, just a caution there, that you could get stuck in a situation where your leader is starting to tell you that you are being paid at or above market, when you are not. CHG is pretty behind technologically and our data is not clean so getting good metrics on how things are performing is near impossible. That also creates a ton of inefficiency that you wouldn't experience at another company. Lastly, CHG has a pretty big issue with holding people accountable. There are several negative patterns of behavior with certain leaders that never gets called out so everybody just works around it. Large projects where deadlines just keep changing or budgets are increased for no reason....if they are tracked at all. It can make for a challenging work situation where there just aren't checks and balances and leaders don't have your back because everyone is too nice. I have had multiple situations where my project was dependent on another team doing something and either they just just dropped the ball and didn't do it or they came back and told me they decided they weren't going to do it, or their leader told them they weren't going to do it and you can't hold them accountable because your leader won't back you up. Keeping the peace and making sure everything is amicable all the time is more important than accountability. Once again, it's nice to be in a culture where everyone is so kind and nice, but there's a flip side to that which can be really challenging when you are trying to move something important forward. I know people who have left the company because it got so discouraging. Most people have just learned how to do quirky work arounds to get their stuff done, because we really can't just have those direct conversations especially if an executive is part of the issue.
