Café only serves food during the midday, so if you’re scheduled for a late lunch you’re stuck eating vending machine food. There is nothing within walking distance, so if you do not have a car, you’re definitely out of luck.
The training is so boring. Really boring. They should add some more engaging procedures and minimize the endless lectures.
Schedule adherence is way too strict. You must punch in and out to the very minute you’re supposed to or you get in trouble. Life happens and these people simply don’t care.
The pay could be higher for the job duties. Back to back calls from angry customers. Only 5% of customers are pleasures to speak with. It hurts because you know the company can do more for the customer. But they just don’t. Very shady business.
The break room only has two tables and it’s always crowded. The little decompression room is small and sometimes crowded too so there is no place to relax if you wanted to. Unless you go to your car/if you have one.
The system is a headache of its own, but I understand the security behind it. It’s just a headache.
Most co workers are loud and not considerate of the fact that you’re on the phone.
No break time scheduled. Only a one hour lunch.
If you’re a good person who likes to help others this is probably not the position for you. There’s not many options to help rather than disappoint the customers.
You won’t be happy at this job unless getting yelled at back to back is your thing.
