CSAA Insurance Group, a AAA Insurer reviews

Now this is where it gets very tricky up until I took this position I really had no complaints. Going into claims is a totally different story. So I will make a list. 1. Training was a waste of time most of the stuff that was taught wasn't even for the job I applied for and it was short compared to other depts. (FNOL has 20 weeks of training but the Adjusters only get 3-5 weeks). This was a commercial position but nothing was taught to us on the commercial side of the job. 2. Management loves to lie or skirt the truth about backlog and job functions. Commercial is first in the job description but the team I came with were told once training was over that we would be doing Choice policy claims and the Commercial side was contingent on how we worked the current job. Something that none of us agreed too. Then it became you will take calls for the commercial side but you won't do the job and you still have a backlog that you have to also do. 3. Management will tell you one thing and do another if they tell you at all. The amount of managers who don't know the job but have the nerve to discipline you for not doing the job correctly. I won't give names but I have had managers tell me I need to get all my licenses and then never followed through, If you have a conversation with your sup they may decide to tell your personal conversation to another sup who might then recount the tale to the whole dept in a meeting and omit your name. 4. Testing is awful. If you think you will be given time to study for your licensing you will be sadly mistaken. We were on informed Monday we would have to study and prepare for the license test on that upcoming friday, But because this dept is a joke the person in charge didn't realize that the testing facility was closed and so instead of moving it to next week she moved it to Thursday. Which only gave tues, wed and the morning of the test to study but here is the punchline you couldn't study after hours so you would have to do it on your shift but they wouldn't allow you to study your whole shift you were allotted 5 hrs if that. Keep in my the study guide they had stated in the about this test section that it take 3-5 days to prepare. 5.They will keep adding things to your job but then act shocked when you can't keep up with the workload and then want to write you up for it. Your coworkers are the only thing great about coming to work. Your boss and management will see as nothing more than a number. Upper management is not an option to talk too. My first meeting with him started with him telling the team that " This isn't a discussion or a Q an A if you have question you can speak to your immediate supervisor". as he proceeded to talk to us as if his name was "Father".

When I started, AAA leadership was very proud of the fact that they didn’t advertise and gained new business from word of mouth and bragged about how people would pass on their patronage like family heirlooms. It was understandable why the company was proud of this unique characteristic of their brand. However, this value is also a double edged sword and has also put the company behind the eight ball in a competitive market. Their underwriting practices have resulted in retaining tons of customers that cost the company money to keep. They can’t lure in new business because they are late to the game in advertisement and they have to keep raising premiums for all members to compensate for their mismanagement of income. They haven’t reinvested their profits to grow the business in any significant way. They’ve ignored the importance of technology and haven’t made any significant strides to allow consumers to get quotes, make policy changes, and check claim status in a more autonomous way like most other successful insurance companies out there. As such, the company is now at a point of financial hardship where they can’t even afford to retain an adequate amount of staff. This has made it nearly impossible to be productive as a worker. Workers are set up for failure and blamed for the subpar results that come with being understaffed. Upper management, particularly on the executive level, are very out of touch with what happens on the front lines and make questionable, half-baked decisions about business models and shirk any blame for their shortcomings. Any explanation as to why the department is struggling is met with subversion and gaslighting. When management actually does pilot a new plan or model they are sure to change numerous variables once they roll it out which renders testing obsolete. They then wonder why it’s not working and pass the buck to those below as if all of their employees just became bad at their jobs overnight at the exact time that they made a major change. In summary, AAA used to be a company I could recommend. Any complaints I used to have were just things that you could point at with any company in the insurance industry. This company is a shell of what it once was and, over the years, it has become apparent that this company’s struggles and mistreatment of employees is a result of a long, pernicious series of bad decisions made by the executives steering the ship. If you’re contemplating whether to apply for a position with this company, consider yourself warned.