Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,704 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 158 reviews)); "Pay was good and lists of available overtime" ((in 118 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 111 reviews)); "Laid back atmosphere and good work/life balance." ((in 65 reviews)); "Great culture and values." ((in 58 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 79 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 47 reviews)); "Management as a whole...there’s a couple good supervisors but by and large management is an abomination." ((in 37 reviews)); "Poor upper management." ((in 31 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,514 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,514 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Aug 23, 2023

Decent place to work

Auto claims advisor

Recommend

CEO approval

Business Outlook

Pros

WFH options, nice office if you choose to work there, lots of support to assist you in learning the job, coworkers are cool and some end up being life long friends, working here is great to have on your resume, If you can keep up with the workload you will have a strong sense of accomplishment, stable company.

Cons

overworked, underpaid, insufficient staffing, overload of work and they make it seem as if you just don't know how to manage it, lots of favoritism with managers, if you do your job well they will try to keep you in that spot and pass you up for promotions, too much gossip and employee sabotage, company cannot admit when a process is not working, retaliation if you complain.

2.0

Oct 6, 2022

Out of Touch Supervisors and Managers

Medical payments claim associate

Recommend

CEO approval

Business Outlook

Pros

Work from home M-F Schedule

Cons

Heavy, Heavy Workload (280+ Open Claims per person) Out of touch supervisors and managers Lack of training - 2 weeks and one week was dedicated to getting adjusters license No follow up training Non supportive team members

CSAA Insurance Group, a AAA Insurer Response

3y

Thank you for taking the time to leave a review and for your feedback. We are disappointed to hear that you felt this way about your experience with us. At CSAA, we understand the importance of providing a positive and productive work environment. We value the hard work of our associates and are committed to fostering a culture of respect and support. Our goal is to ensure all employees have the support they need and look for continuous improvement opportunities. We welcome you to reach out to Human Resources if you are available to do so.

1.0

Jul 14, 2022

Constant and erratic change

It manager

Recommend

CEO approval

Business Outlook

Pros

Lot of emphasis on building a community with other employees. Company has decent benefits and a good retirement program.

Cons

The IT group is in a constant state of change. While it is true that a company or group that doesn't evolve will die, the polar opposite isn't good either. The CIO seems oblivious at what the constant pace of change will have on the individual contributor or low-level manager. There is a consistent brain-drain from true talent and the C-level is doing nothing to stop it; they seem to be everything they can to accelerate it. What used to be the security group is a good example of this.

CSAA Insurance Group, a AAA Insurer Response

3y

Thank you for taking the time to leave a review, along with your feedback for CSAA. An excellent benefit of working in our organization is that we truly care about our associates. At CSAA, we strive to create an inclusive culture that supports workplace diversity by developing skills and empowering our associates to share their opinions and ideas. We are constantly evolving and learning so that we can meet the ever-changing needs of the industry and our members. The input of our dedicated associates is an integral part of our organizational strategy and is valued by our senior leaders. If you need any help making the right connections to discuss your concerns; do not hesitate to reach out to your local Human Resources representative for assistance.

Viewing 49 - 51 of 1,514 Reviews

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