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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,515 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Dec 28, 2009

      Upper Management never listened to what the "worker bees" had to say.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only thing I liked about working there was that CSAA (AAA) was something everyone knew about and heard of.

      Cons

      I was never promoted, even though I was doing the job but was just not getting fitfully compensated for it. I was doing things that were definitely not in my job description but were still expected of me.

      1.0
      Oct 3, 2023

      Dehumanizing

      Subrogation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits for employees.

      Cons

      Expectations of this role are impossible to meet without cutting corners. Your keystrokes are measured, your available time on the phone is measured, so they can see you are working as hard as you can, and they know they are understaffed. However, they will make zero exceptions and will accept zero suggestions on what you need in order to catch up, which is ANY downtime. Overtime is not allowed and if you try to log into your computer outside of your set hours, you will get in trouble. Every fellow employee works through illness, including Covid, because the notion of getting behind on their work is more important than their health, to management. They will have you bringing in $450,000 a month in recovery with 75% of your claims being uninsured and you needing manager approval to do anything on any file over $7000, and they will still fire you, because they refuse to be flexible in any way. Then, they will appeal your unemployment claim, because they do not care about any sort of balance or human understanding. It is basically a high pressure sales environment where you make less than 1% of the money you are required to bring the company each month, but no matter how much you try, you will be completely overloaded and treated like a failure. They will not offer any assistance or relief, under any circumstance ever. You will be punished for their lack of staff and unsupportive management.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      2y
      Thank you for your feedback, we are disappointed to hear that you felt this way about your experience with us. CSAA understands the importance of treating our associates with care and respect and genuinely values their input and suggestions. You're right; it's crucial that we act on constructive feedback and not dismiss it without consideration. In situations where the workload is high due to staffing shortages, we will make a conscious effort to provide additional time and support to our associates to ensure they can complete their tasks effectively and maintain a healthy work-life balance. If you have any additional information or further insights about your experiences that you would like to share, we encourage you to reach out to Human Resources.
      1.0
      Aug 22, 2023

      Avoid at all costs

      Sr. manager it
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay Above market bonuses at the expense of members and bottom line

      Cons

      IT senior leadership is abysmal. Mediocrity and lack of accountability is accepted as the norm. HR needs to open their eyes and address senior management problems as being problems with senior management and not the staff.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      2y
      Thank you for taking the time to leave a review and for your feedback. We are disappointed to hear of your concerns regarding leadership, accountability, and overall management culture while working with us. As essential steps to move forward, CSAA continues to foster a culture of continuous improvement and growth. To ensure our long-term success and growth, we encourage feedback and are willing to make necessary changes. If you would like to discuss your review please reach out to Human Resources.
      Viewing 67 - 69 of 1,515 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.