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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,515 total reviews)
avatar

Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Feb 2, 2023

Responsible for more than reasonable

Recommend
CEO approval
Business Outlook

Pros

Work from home. Some managers are great. Decent pay. Decent benefits. Monday through Friday. Hour lunches. Can test up for higher levels in role.

Cons

Expectations change depending on manager you ask. Extremely high turn over- i would say possibly more than other insurance companies I’ve worked for. High number of older long time policyholders(as in since 1970’s) that believe they should receive special treatment and be not found at fault because they threaten to leave. Expected to try and push a minimum of 10 “sales” a month. (Filling out a form that they have agreed to be contacted about upping coverage or joining CSAA) After a while, it becomes difficult to care about the job when you feel you’re never meeting expectations (because they changed drastically between managers) and looking for a new job becomes a lunch time activity. Not a lot of movement available.

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CSAA Insurance Group, a AAA Insurer Response
3y
Thank you for taking the time to leave a review and for your feedback. It is good to hear that you enjoy the benefits of working remotely, the compensation and benefits available, and the opportunities for internal mobility. We are disappointed to learn that you have experienced some challenges. As a company, we are committed to providing a supportive work environment for all associates, and look for opportunities to improve on that wherever possible. If you would like to discuss your concerns in more detail, don't hesitate to reach out to your local Human Resources representative for assistance.
1.0
Sep 29, 2022
Recommend
CEO approval
Business Outlook

Pros

There are some solid employees who work for this company.

Cons

They are either picking off assets or losing them to their ridiculous idea of what a workload should look like. Never take a day off, log on on your vacations, work late into the night, neglect your mental and physical health, be perfect all the time and this is the job for you. But also its salaried at this level so sorry about not getting paid fairly for all that extra work. I had some great supervisors in the past who I was very open with about my ADHD and how I work. When I came to be under the last one, she was dismissive and implied that my disability was something to be corrected. She was a horrible manager overall. She was passive aggressive. She would set expectations for me after I had already failed to meet them and then get upset with me. She would complain about how I did things because they were not the same way she liked but also had never expressed to me how she wanted them. When I would modify my habits to meet her expectations she would just move on to some other arbitrary reason to not be happy with me. I settled a claim in 3 days and it was not good enough for her because I set my activity to follow up on a release out 2 weeks. But I had the release back on the 4th day. She did not trust me to do a job that I had already been doing for almost 4 years before I had met her. When I tried to complain about this to her manager my request was ignored.

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CSAA Insurance Group, a AAA Insurer Response
3y
We are deeply disappointed to hear that this was your experience while working with us. Your description does not reflect the CSAA Insurance Group we are striving for. We never want any of our employees to feel disrespected or ignored. Our goal is to ensure all employees have the support they need to succeed. We would appreciate the opportunity to learn more about the details of your experience. If you are still available to do so, please reach out to the CSAA Insurance Group HR department so that we can discuss further.
1.0
Sep 13, 2022
Recommend
CEO approval
Business Outlook

Pros

There are some very nice, smart and hard-working people at CSAA. If you can find the right team and manager, you might be happy.

Cons

-Promotions, transfers and recognition are driven largely by relationships instead of qualifications, hard work and outcomes. -The company claims to value diversity yet they are more talk than action.

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CSAA Insurance Group, a AAA Insurer Response
3y
Thank you for taking the time to leave a review and for your feedback. We are disappointed to learn that you feel this way as CSAA is committed to fostering a collaborative and respectful work environment that celebrates diversity and inclusion. We value your feedback and are always looking for opportunities to improve and learn more. If you need any help making the right connections to discuss your review in more detail please reach out to your local Human Resources representative for assistance. We want you to feel supported.
Viewing 70 - 72 of 1,515 Reviews

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