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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Dec 13, 2022

      Good while it lasted

      It service delivery manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture. Everyone genuinely seems to like being there. Good pay and benefits.

      Cons

      Left a lucrative job I had been in for 15 years to join CSAA only to be laid off right before Christmas and after only 10 months. No severance.

      1.0
      Nov 1, 2022

      Heavy Workload

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starting pay, and training was okay.

      Cons

      Extremely heavy workload, and unrealistic expectations. People would quit left and right, each adjuster would have hundreds of claims, most people were backed up. Work load accumulates 24/7, very short staffed. Actively saw people crying on a daily basis from stress.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      3y
      Thank you for taking the time to leave a review and sharing your feedback. We are very sorry you didn't have a great experience during your time with CSAA. We respect the hard work of our associates and are committed to providing a positive work environment. Feedback is important to our leaders, so we appreciate you taking the time to share your thoughts with us. If you wish to share additional information about your experience, please contact Human Resources.
      1.0
      Oct 6, 2022

      Great pay but too much work

      Associate auto adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is above average. The training is detailed.

      Cons

      The expectations are unrealistic. Hiring classes are back to back because people are constantly quitting or being fired. Training is very extensive but new hires are given claims while in training which makes it nearly impossible to stay current on your claims. Management was not as supportive as I would have expected as the trainers were extremely supportive.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      3y
      Thank you for taking the time to share your feedback. It's wonderful to hear that you find the salary and bonuses rewarding! We understand the importance of onboarding as CSAA delivers learning programs designed to ensure that our new associates are trained in the skills necessary to successfully perform their duties. As such, we are disappointed to hear your thoughts on certain aspects of the training process, job expectations, and support from the management team. We appreciate your feedback as we continue to seek opportunities to improve and learn more. We want you to feel supported. Have you discussed this with your manager? If you need any help making the right connections to discuss concerns, do not hesitate to reach out to your local Human Resources representative for assistance.
      Viewing 112 - 114 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.