As much as this company espouses a flat organization and lack of hierarchy, they're fooling themselves. However, the biggest con is just the sheer number of layoffs in the past three years. The headquarters has literally been gutted of its best employees, some of whom had years of knowledge and experience. For those (lucky?) enough to still be working for AAA, there's a genuine everyday fear of how much longer they'll have a job. Walking the floors of the headquarters is like being at a funeral procession. Nobody dares to crack a smile.
Let's face it: AAA is a brand grasping for air as competitors make them irrelevant in so many areas, especially technology and roadside service. The culture, which at one time stressed AAA's "Vision & Values," has been abandoned and is now a workplace of fear and panic as even an offhand comment from a senior executive leads to scrambling by middle management. Sadly, there's an utter lack of trust in senior management, both the club and the insurance company (they split into two companies in 2011).
Finally, I voluntarily left, so I'm not disgruntled. I'm just merely able to assess working at AAA much more clearly now that I no longer work there. I genuinely feel sorry for those still there.
