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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,515 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 7, 2009

      One of the world's best brand names, run like it's still 1960

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's often said that CSAA (aka AAA Northern CA, NV & UT) is one off the world's best known brands. As such, it has rested on it's laurels for so long that there is a lot of "fruit" to bare at the bottom of the tree. Leadership is so uninvolved, strong employees can create their own jobs and move forward to create change if they are self-motivated and willing to endure the negative reaction from long tenured employees. Salaries are not horribly low and benefit packages are decent, though advancement and promotions are limited. If you can stomach the headaches and are looking to make an impact, it certainly can be done here.

      Cons

      Poor senior leadership, poor communicatoin, limited advancement, long tenure employees resist change yet lead the compaany

      2.0
      Jan 6, 2009

      CSAA - going downhill fast

      Accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      There aren't many any more. I have worked here for a long time and one of the things I liked the most about it was the family atmosphere and the fact that it was a stable company. However now, they are doing layoffs even though they told us they wouldn't, and they are also relocating our offices. One office is moving to Walnut Creek, a block away from the BART station. However, a large group of people are being moved to Fairfield, which is far away and not near any public transportation. They are also outsourcing alot of jobs to different states. Several employees have been forced out during this process. Its all about making money now, not about the employees.

      Cons

      The systems we have to use are terrible! I have worked here for over 12 years and the entire time I have worked here we've had to use substandard systems. Finally, lots and lots of money was spent to buy a new one, which was implemented 2 years ago. Well, guess what? It doesn't work and the frontline employees are the ones that are suffering, as we're the ones that have to talk to our customers daily. We're not getting support from IT or management and on top of the layoffs and the relocation, it is making all our lives very stressfull

      Viewing 1456 - 1458 of 1,515 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.