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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,514 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jul 10, 2008

      Prior proper planning prevents poor performance. The 6 P's

      Supervisor automotive services
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a CSAA employee I have a tremendous amount of freedom to do what is needed to make a difference. Benefits.

      Cons

      We are in the middle of a reorg and upper management has chosen to down size staff instead of improve marketing and customer service. This will cause further dissatisfaction for customers and take us years to recover from. We did this several years ago and it did not work - why do it again!!!!!!!

      4.0
      Jul 9, 2008

      CEO needs to be more active in managing company to steer CSAA in the right direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company went to PTO structure several years ago so more flexibility with planning vacations and time off. Company has competitive 401K matching. It also has a pension plan, though not very substantial for none-management employees but anything is better than nothing.

      Cons

      The salary is very low relative to industry. Growth potential is none existing. Although company & management talk about continuing development, only senior staff are provided opportunities. Company is also moving to Walnut Creek so commute for employees in SF and/or down the peninsula will be very long. With increase cost of gas and/or commute and low salary, working for CSAA is becoming less of a "good thing."

      2.0
      Jul 9, 2008

      Utilize employees efffectively

      It consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are a person that is positive, immune to politics, and forward thinking you could bring into CSAA a new culture that would benefit the business needs and the employee needs. CSAA has a good benefit package and at the very top level seems to treat their employees well. Most of the management is good about a work/life balance as long as you set positive boundaries for yourself. Some people can work there a long time and succeed by doing very little work as long as they are pleasant. New employees can see that there is a lot of opportunity for improvement and there is something to be said for making a difference.

      Cons

      Management keeps changing in the technical areas. There has been three CIOs in the last five years. Each new manager has a set of goals and you have to change direction too often. Because there has been a change of CIO, the management team underneath changes often, so although there is a lot of opportunity there is also a lot of politics with low level/mid level management trying to create there "kingdom" of managers underneath them. Thus, there is a glut of managers with a small team of technical professionals. If you are technical, you have about 5 managers and not enough technical staff to complete the work.

      Viewing 1495 - 1497 of 1,514 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,704 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.