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CSAT Solutions

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CSAT Solutions reviews

2.2

17% would recommend to a friend

(410 total reviews)

Marek May

15% approve of CEO

13% positive business outlook

CSAT Solutions has an employee rating of 2.2 out of 5 stars, based on 410 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CSAT Solutions employee rating is 43% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

410 reviews
1.0
Oct 11, 2018

Worst place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no pros unless you enjoy being treated like a modern day slave.

Cons

The people in the warehouse are underpaid and turnover should be alarming but it is normal at CSAT. The pay is terrible unless you are upper management. I discovered over time how many people are related and those receive many perks, including inflated pay. HR is a nightmare. The only decent person there was the hispanic lady. They are not for the employee but for their own benefit and to line their own pocket. They pay thru a staffing agency and the benefits are not affordable. there is NO vacation time. One time paychecks weren't even deposited. I bet management got paid tho.

1.0
Apr 21, 2017

Treated like slave

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to leave early on Fridays. Glassdoor requires a 20word minimum for the "Pro"s section, but there simply isn't anymore.

Cons

Where do I start? This place will treat you like a slave. You're expected to fix a computer in 45 minutes, when diagnostics alone take 30 minutes. Unrealistic expectations will force you to never move up or obtain a raise. This place is the definition of a sweatshop environment. As a technician, we work inside of a warehouse where the AC never works, and you're no longer allowed to have fans, because evidently upper management doesn't want you using their electricity, but doesn't care about your well being either. Let's also not forget about the broken restrooms, specifically the men's - with all toilets broken, and the stalls overflowing with feces, having to go in there can be sickening as the smell of feces fills the air. This is the kind of place Donald Trump is trying to get rid of, and for good reasons. It's a big multi-million dollar business that abuses foreign work visas for tax breaks, and outsources for cheap labor. 90% of the employees here are Vietnamese or of an Asian descent, and are hired on for extremely cheap wages. Granted it seems like CSAT has caught on to this, because they've created waves of new hires, and all local. I guess they're preparing to kiss their visa abuse, and foreign workers goodbye. When it comes to wages, you'll probably get hired on for $12/hr, to perform a $750 dollar repair. The worker compensation vs work level is a complete joke. With wages being mentioned, I should also add this isn't a stable job. Literally everyday will be guess work as to how long you'll be staying. Some days there will be close to 2000 units, some there will be barely be 800, and that determines how many hours you'll be doing. You could have a 4hour shift or an 8hour. The biggest thing to take away from this is: Do you want your hours which involves hindering your performance by dragging out your repairs, or do what your boss says, finish your repairs, and only have a 6hour shift? The biggest reason for having a job is to be able to provide for yourself/family, but this place punishes you for that. It saddens me too see people completely ignore these reviews, and still walk in through those big prison-like metal detectors for "new hire orientations". Everyday you work here will practically start with a cavity search, and you'll be treated like a pee-on from the moment that you walk in. You will be yelled at by security guards, and stepped on all over whether it be by your lineleads, supervisors, or stuck up, all-white upper management who don't do anything except prance around the warehouse imposing you work harder to fix that unit in 30 minutes today instead of the 45 minutes from yesterday. With all of that being said, I figured I would take it upon myself to write a more in-depth review compared to previous ones. P.S:I'm currently a technician here, and although I do meet the criteria of 45min/per unit, with all corruption that goes on this place working here is unbearable.

avatar
CSAT Solutions Response
8y
Thank you for your review. CSAT is committed to its associates and we do not take these claims lightly. Given the state of your concerns I would encourage you to talk with both your manager and HR representative. Communication is key, and though the state of the restroom facilities are a shared responsibility of the users, we are committed to upholding the maintenance of the equipment accordingly. Just as you exercised the courage to express your disappointment online, I challenge you to display the same amount of tenacity and to talk with the proper channels of management as well.
1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The only positive to working here is that it is experience you can put on a resume. Though the skills you learn are not readily transferrable (depending on the department you work in), it does expose you to a technical field if that is what you are looking to get in to. I worked in the Apple department, and since all of Apple's repairs are done in depots similar to this one you are unlikely to repair an Apple product outside of one.

Cons

I'm writing from the perspective of an Apple Repair Tech and all my feedback is representative of a person in that position. The biggest drawback for this job is the compensation. I was originally hired on as hourly for a reasonable rate. About a month into my employment everyone was switched to piece-rate (meaning you get paid per unit you repair). In my opinion the pay per unit was insulting and I only continued working there until I found a better job. Management continues to tack on more and more administrative duties to the techs that have nothing to do with repairing computers and pay nothing for it. At the end of the day the excessive amount of non-computer related work impedes good technicians from doing the job they were hired to do.

Viewing 4 - 6 of 410 Reviews

Glassdoor has 463 CSAT Solutions reviews submitted anonymously by CSAT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if CSAT Solutions is right for you.