employer cover photo
employer logo

CSC Customer Service (CSR) reviews

2.8

46% would recommend to a friend

(32 total reviews)
avatar

Mike Lawrie

55% approve of CEO

24% positive business outlook

Customer Service (CSR) employees have rated CSC with 2.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. CSC is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

32 reviews
1.0
Mar 7, 2016
Recommend
CEO approval
Business Outlook

Pros

As an employee who has worked with CSC in three continents and for 11 years as a top rated and rewarded employee, there is nothing positive hAppening from an employee perspective in the last 4 years.

Cons

No hikes, below average pay, ridiculous HR policies. They even ask you to go on forced leave each year to save paid time off balances on their financial books. Vertical growth is next to impossible.

1.0
Dec 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of the people I worked with were amazing, however to be promoted you needed to be a complete brown noser, meritocracy is something they have not yet heard of

Cons

If you are a service provider to other companies, providing computer services and your income depends on resolving problem tickets for individual employees of the client, why would you ever want to fix underlying core issues, no matter how well documented those are? If you have complete step by step manuals regarding how to fix just about every single problem that occurs, then the underlying causes for those issues are easy to identify and eminently fixable. However if your entire business model hinges on the arguably unethical practice of charging clients for tickets resolved on shoddy, slapdash software you created yourself, why would you ever want to create better systems? or fix existing problems?

Viewing 10 - 12 of 32 Reviews

Glassdoor has 6,674 CSC reviews submitted anonymously by CSC employees. Read employee reviews and ratings on Glassdoor to decide if CSC is right for you.