CSG reviews

3.7

72% would recommend to a friend

(1,579 total reviews)
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Brian Shepherd

72% approve of CEO

59% positive business outlook

CSG has an employee rating of 3.7 out of 5 stars, based on 1,579 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSG employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 28, 2020
Recommend
CEO approval
Business Outlook

Pros

1) Insurance was Good 2) Easy office hours 3) Good Coworkers

Cons

I left my previous high paying job to join CSG. I joined and was on high hopes. I was told about the internal politics by the VP and I was reporting to the director who was nice person. A scrum master was brought in and we went on creating a new product which they had no clue on. In the meanwhile I asked VP about getting clarity on role and highlighted the potential of the new product if we can do it ourselves than adopting a third party solution. I defended few of their stupid ideas in terms of design. We went for an interaction in another office. I defined the whole agenda. Gave a much appreciated presentation which shaped a whole new approach. I literally had people saying that I made their life better and they were missing someone like me. Returning back, 2 weeks i was graciously working on the design and VP called me. I walked with him and he was directing me to HR. I thought they are giving me an award.. no they did not and instead they asked me to resign, The previous week same thing happened a senior architect who was fired and he didn't know why. That time I was feeling sorry for him. Not much days later, I got it. I had no Visa, my previous job was gone and I was shattered! I could never forget his face when he offered me his support to find another job. I shrugged and asked if it was for the clarification i asked on the role.. he said no!

1.0
Jun 15, 2018

My experience was nowhere near 4+ stars

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation is nice but only useful if you plan your life 3+ months at a time. There are some good people but there should be in a company of this size.

Cons

Code base is a mess. System architecture is a mess. Not much uniformity in environments. How do you feel about massive monolithic classes with 30k+ lines of code and multiple methods with thousands of lines each? Data storage footprint is insane. Related data is stored (and modified *facepalm*) between elastic AND sql. Devs shouldn't have to wonder which of the multiple copies of data is the right one to use. Caching is a joke. They have Redis but don't fall for it. In memory cache management across multiple service instances where the developer has the choice to pull from the cache OR from the database makes for really difficult data access and ya know, data integrity. Every problem seems to be solved by adding more logic or scripting instead of considering that maybe the path they're going down should be re-evaluated. Architecture team is incredibly difficult to deal with. They don't lead and inspire. They don't even set relevant standards (hence the messy code). They do think pretty highly of themselves and are known for being difficult to communicate with. Claims to be SaFE Agile but in reality is more like 4 waterfall cycles a year. Super high level estimates done by one person are treated like the word of god. When team estimates come in higher, teams have to justify their numbers and can get talked into lower numbers seemingly because product has already set their expectations based on the high level estimates. Deploying to QA requires a person to do manual things, usually for multiple hours or more. Its 2018, time to get on the continuous delivery bandwagon. The benefits are very documented at this point. They embrace new technology but then use the tech is unintended or misguided ways. You have a nuget serer, use it to resolve your build dependencies! It's not just a packager for chocolaty! "We're moving away from SQL" is often heard from architecture and the management team. Huge red flag here. Sure, there's plenty of use cases for NoSQL databases but that doesn't mean the use cases for a relational database go away. If your SQL database is too slow perhaps it's the way it was implemented. "Don't use foreign keys" is the guidance given (although not by everyone, making the mess even more difficult to deal with).

1.0
Oct 21, 2022
Recommend
CEO approval
Business Outlook

Pros

You get to Work Remotely.

Cons

Extremely toxic environment. Especially in DBSS Org and the Forte Payments Org. Low pay at least 30% lower than the market rate. Incompetence breeds Incompetence, seems like this is their guiding principle and they always strive to hire Incompetent people (what would you get for this low pay), including their HR team which does nothing even when you report harassment, bullying. Trust me, it's not at all worth working here. And by the way 80% of their 5 star reviews are fake, you will understand it if you look at the trend (data) because in most of the cases their PR team puts up a 5 start fake review right after or around a 1 star or 2 star review, just look at their previous reviews by timeline and you will understand. Their actually rating would probably around 1 star or 2 star which is obviously a red flag for anybody looking for jobs. Good luck on your job hunt.

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