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CTDI

Engaged Employer

CTDI Technical Service & Repair Engineer reviews

1.4

5% would recommend to a friend

(31 total reviews)
avatar

Brian Parsons

Not enough data to show CEO approval

Ratings by category

1.6

Work/Life balance

1.5

Career opportunities

1.3

Diversity & inclusion

1.3

Compensation and benefits

1.2

Culture & values

1.1

Senior management

Technical Service & Repair Engineer employees have rated CTDI with 1.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Technical Service & Repair Engineer professionals have a poor working experience there. CTDI is rated 61% below average by Technical Service & Repair Engineer professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

31 reviews
2.0
Mar 21, 2019

High management turnover

Repair technician
Recommend
CEO approval
Business Outlook

Pros

Very easy work. Ok salary. Great benefits.

Cons

Company doesnt care about employees. Corporate micromanagement is extreme. The 5 years I worked there they went thru 5 branch managers and ops managers.

2.0
Dec 19, 2018

Lets not go to Camelot: too silly

Repair technician
Recommend
CEO approval
Business Outlook

Pros

Location is easily accessible close to train.

Cons

My experience with the company was brief, 6 days, the training was brief, and it was sunk or swim shortly there after, though I was hired as repair, the quantity was the push.

avatar
CTDI Response
7y
CTDI's repair operations are world class. In just ten years, CTDI has totally revolutionized the STB / CPE service business and has become the global leader in both the cable and telecom service industries. CTDI has in-depth experience with many in-region, high-volume STB / CPE test, repair and logistics programs. This allows us to provide our customers a comprehensive end-to-end, integrated solution within our regional hubs such as the Denver area branch where you worked. Numerous OEMs have certified CTDI’s CPE operations and test systems to perform in-and-out-of-warranty test and repair services and we have received numerous quality awards throughout our operations. We wish you would have stayed longer to appreciate our respected repair operation!
4.0
Oct 19, 2018

I don't understand why so many people hate this company, I've been there 2 years and love it

Repair technician
Recommend
CEO approval
Business Outlook

Pros

The compensation over time is phenomenal. Every hourly employee gets a 0.5% raise every month until they cap out after their first year of employment. If you are passionately interested in repairing video equipment, this is a great job to have. Health benefits are nice. The training for new repair technicians is catered to best teach them the position. Strong team culture, lots of experienced techs to help those whom want to help themselves.

Cons

Sometimes the pressure of meeting daily goals for both individuals and the department can be overwhelming. There is a dire need to both update and streamline written processes in order to optimize the service that we provide our customer. I believe that we have all the tools to make the operation better, but what we lack are both the initiative as an organization and the flexibility to make the changes necessary. There are challenges, but there are many simple solutions that could be implemented to rise to meet them.

Viewing 22 - 24 of 31 Reviews
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Glassdoor has 1,323 CTDI reviews submitted anonymously by CTDI employees. Read employee reviews and ratings on Glassdoor to decide if CTDI is right for you.