Pros
- interesting space with reimbursement tailwinds (APCM] - good pipeline of health system customers
Cons
- struggles badly to hire and retain experienced healthcare talent. Culture rewards volume over smart thinking, leading to burnout, churn, and a pretty toxic environment. - very little structure: unclear roles, weak or absent management, and constant internal competition instead of real ownership or collaboration. - leadership tends to “throw spaghetti at the wall” rather than take the time to plan. This shows up most during health system implementations, where mistakes are costly and totally avoidable. - growth numbers are misleading. What’s shared is mostly top-of-funnel (patient orders), while real engagement and retention are much lower. Many providers don’t see enough value to stick around, and the product feels niche. - company was clearly overvalued, and execution still hasn’t caught up to the hype.
