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      Call Experts

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      Call Experts reviews

      2.8

      41% would recommend to a friend

      (58 total reviews)

      Michael Leibowitz

      45% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Call Experts has an employee rating of 2.8 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      58 reviews
      1.0
      Apr 13, 2023

      Do not apply

      Outbound call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      no value for the worker

      Cons

      slavery is their only slogan

      avatar
      Call Experts Response
      3y
      Thank you for taking the time to share your feedback with us. We take all reviews seriously and strive to provide a positive experience for all our employees. We were concerned to read your comment and would like to clarify that we do not , nor have we ever, condoned or tolerated any form of slavery or exploitation in our business. We are committed to upholding ethical and responsible practices in all aspects of our operations. We do expect employees to commit to their work schedules and show up to work in a timely fashion, working as close as possible to the agreed upon hours set in their schedule. There are policies and measures in place to hold staff accountable to this in addition to an incentive of up to $1/hr. No one, however, is ever forced or exploited to do so. If you would like to discuss this further or have any specific concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to address any issues you may have.
      4.0
      Jan 4, 2023

      Sales Rep

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Minter. Muster. Mestre. Mooster. Last.

      Cons

      Very challenging with so much competition,

      avatar
      Call Experts Response
      3y
      Thank you for the feedback. We value your insight .
      2.0
      Dec 30, 2022

      Pay and benefits are awful

      Operations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team lead and supervisors are supportive. Understanding life happens.

      Cons

      Pay, PTO, NO sick days, NO FMLA if you don't live in South Carolina, No vacation, you do get performance pay but I have never known any on to get the full amount. The QA you to death (which affects your performance pay) The turnover is very high.

      avatar
      Call Experts Response
      3y
      Thank you for the feedback. We value your insight . We are glad to hear you've had a positive experience with management. To clarify and touch on some of your concerns, all employees full-time and part-time accrue PTO which accounts for sick and vacation time. FMLA is a federal requirement with laws shaped around it and if a state we operate in does not meet the standards, we do offer other leave options and follow all ADA laws. We do offer a healthy incentive program which has proven successful and many of our agents benefit from it. Wages are evaluated annually and changes/increases are handled accordingly. Lastly, we strive in recognizing our employees strengths and advancement opportunities for operations, training, and many of our other departments are handled internally. If you would like to discuss this further or have any specific concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to address any issues you may have.
      Viewing 28 - 30 of 58 Reviews
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      ReviewsCall Experts reviews

      Glassdoor has 64 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.