Call Experts is a very tight nit team. Everyone is friendly, helpful, and wants to succeed as a team, and they truly want you to succeed as a member of their team. Everyone is very approachable, always willing to help or listen to feedback, and encourages constant feedback. They live by their core values as a company.
I have been with the company for 6 years. They have been very flexible to my needs as a manager and a parent. They have have given me back every bit that I have ever put into my work and responsibilities. They gave me a chance with little to no experience and allowed me to show them what I had. Whenever I had an issue or didn't understand it there were several doors that I could knock on until I got an understanding and that's appreciated!
Cons
Communication amongst those in management can be a bit better.
Call Experts Response
6y
Thank you for this feedback. We value the opinions of our staff and solicit feedback on how we can improve as often as possible. We will continue to work on communication and more training opportunities for our team.
-lots of opportunity
-attentive management teams
-easy-going work environment
-lots of career growth
Overall, I loved working with this company. Every Supervisor and Team Leader had grown through the ranks and been promoted from with in. Even a lot of the admin team had made the switch from agent to account manager or sales. The pay is fair, and the expectations of the bosses is justified. The culture is great they just opened a new break room which is awesome with TVs, a small kitchenette, and private/quiet spaces. I get my own locker for personal space as well. I would definitely recommend this job to a friend.
Cons
The call center is growing and like any company that is growing new leadership is coming in. It is taking time for these people to be acclimated, but to be honest the new people are great and I am excited to work with them. Also, it is a 24 hour business so it never closes.