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      Call Experts

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      Call Experts reviews

      2.8

      41% would recommend to a friend

      (15 total reviews)

      Michael Leibowitz

      45% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      15 reviews

      Reviews about "Compensation"

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      1.0
      May 22, 2023

      BEWARE!!!

      Senior sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no good things I can say about call experts. It’s like being in middle school again. The “executive team” is a joke, no one wants to actually do their jobs and they will steal your ideas.

      Cons

      Everything is terrible. You spend days, weeks or even months building relationships with your clients in order to sell them on the services but they can’t even retain the most simple of accounts. They don’t read the salespersons notes in the clients account which give detailed information about what the client is wanting. They don’t take any accountability when the clients naturally to ask why their calls are being lost or told the wrong information, which causes the clients to cancel their accounts. So the accounts get cancelled faster than you can sell them and you are essentially forced to lie to the clients because you can’t trust your team to deliver the services that you sold them. The only way to work here is if you have no morals or values and you can sleep at night after lying to your clients. I couldn’t do it!

      avatar
      Call Experts Response
      3y
      Thank you for the feedback. For over 40 years, Call Experts has delivered outstanding customer support to businesses of all sizes. Our long-standing relationships in our local community and worldwide are built on integrity and consistently providing award-winning services. Our leaders are focused on training and supporting the growth of all team members. This includes team training, individualized one-on-one plans with leadership, and a supportive library of training documentation. As an organization, we are committed to our clients and our team.
      2.0
      Dec 30, 2022

      Pay and benefits are awful

      Operations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team lead and supervisors are supportive. Understanding life happens.

      Cons

      Pay, PTO, NO sick days, NO FMLA if you don't live in South Carolina, No vacation, you do get performance pay but I have never known any on to get the full amount. The QA you to death (which affects your performance pay) The turnover is very high.

      avatar
      Call Experts Response
      3y
      Thank you for the feedback. We value your insight . We are glad to hear you've had a positive experience with management. To clarify and touch on some of your concerns, all employees full-time and part-time accrue PTO which accounts for sick and vacation time. FMLA is a federal requirement with laws shaped around it and if a state we operate in does not meet the standards, we do offer other leave options and follow all ADA laws. We do offer a healthy incentive program which has proven successful and many of our agents benefit from it. Wages are evaluated annually and changes/increases are handled accordingly. Lastly, we strive in recognizing our employees strengths and advancement opportunities for operations, training, and many of our other departments are handled internally. If you would like to discuss this further or have any specific concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to address any issues you may have.
      5.0
      Jan 14, 2020

      Opportunity Knocks!

      Finance director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Internal Growth, Performance Pay, Employees have a Voice!

      Cons

      Open 24/7/365 (might be a benefit to someone who needs a flexible schedule)

      avatar
      Call Experts Response
      6y
      Thank you for the feedback! We value your insight and appreciate the kind words.
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      ReviewsCall Experts reviews

      Glassdoor has 63 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.