A good starting job into breaking into an IT career. As with any Service Desk job, can often be stressful with unreasonable demands, but excellent to get get your foot in the door.
Cons
Workplace culture is toxic, hectic work on a typical day, not having good managers. Your efforts are un-noticed or ignored. Mangament doesn't care about your career, everybody is busy on their survival.
Hit or miss within individual groups within the company whether things are peachy or kind of rough, where I am there is a solid knowledge base and people are trusted to do good work
Cons
Capgemini runs like a large company, with much of the slowness and frustration with individual growth that can come with that