Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"Good people that you work with for the most part." ((in 19 reviews)); "Good benefits" ((in 11 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Great work life balance with good leadership" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "There were recent layoffs and the culture is still digesting that." ((in 3 reviews)); "limited opportunities for advancement" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (169 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

3.0

Jul 6, 2016

In transition

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They are in the midst of some reorganization and trying to align their structure with their strategy to be more customer centric. This will continue for the next year.

Cons

They aren't putting the necessary resources into customer service. Their technology is lacking and they don't have enough resources addressing customer's questions and their customer service staff is stretched.

3.0

Nov 1, 2015

Decent Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, Plenty of Vacation & Health rewards. Compensation is good & fair.

Cons

Company has a lot of employees that have been there 15+yrs which is good but the processes from 15 yrs ago are out of date.They are resistant to change. Accountability is not enforced when it it come to areas outside your department. If a mistake is make and it came to you that way, it is your fault.

4.0

Mar 22, 2015

Great Culture.........Trying hard to become more savvy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture....supportive management and co-workers. I have found that most people have pride in their work and want to see their co-workers as well as their company succeed.

Cons

Still behind the times technically, but working on improving. The company has been slow to adopt cutting edge technology and ideas, but they are evolving and growing.

Viewing 34 - 36 of 169 Reviews

Jobs at Capital Blue Cross

RN Care Manager - Oncology

Manager, Data Engineering