Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"Good people that you work with for the most part." ((in 19 reviews)); "Good benefits" ((in 11 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Great work life balance with good leadership" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "There were recent layoffs and the culture is still digesting that." ((in 3 reviews)); "limited opportunities for advancement" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

5.0

Nov 24, 2025

Great emoloyer

Learning and development specialist

Recommend

CEO approval

Business Outlook

Pros

Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

Cons

Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

3.0

Nov 24, 2025

Remote Role

Provider service representative

Recommend

CEO approval

Business Outlook

Pros

Good Hours, Good Pay, Good PTO

Cons

Adherence Policy needs improvement. Micromanaged all day.

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with pay, time off, and work schedule, and we appreciate your recognition of those aspects. We also understand your concerns regarding adherence policies and day-to-day oversight, and we take feedback like this seriously. We will continue to use insights like yours to make Capital Blue Cross a better place to work for everyone.

2.0

Jul 3, 2024

Could be great

Data scientist

Recommend

CEO approval

Business Outlook

Pros

The flexibility, benefits, and independence for data scientists are all great. There is also a core group of highly motivated and collaborative technical professionals who strive to make positive changes and maintain a priority on intellectual development. This group truly is the engine driving the successes at Capital, and working with them has been incredibly rewarding.

Cons

The political narrative is the single greatest barrier to being data driven. It seems like everyone is afraid to communicate results and outcomes that conflict with a leader's wishes or preconceived beliefs. Rather, results that contradict expectations are either ignored or "recalculated" by someone on the business side using elementary math. Little to no effort is spent on understanding the capabilities of seasoned data scientists and the ways in which their methodological and statistical applications can provide actionable insights to operations. There are a few exceptions to this, but I'm trying to represent the most likely experience. There is great potential for Capital to become an organization that prioritizes data-driven decision making and best practices, but the constant focus of leaders seeking spotlight and praise stifles this very achievable outcome.

Viewing 40 - 42 of 169 Reviews

Jobs at Capital Blue Cross

Provider Contract Manager

RN Care Manager - Oncology