Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 14 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Sr. team approachable and open for suggestions." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 10 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (169 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

3.0

Nov 24, 2025

Remote Role

Provider service representative

Recommend

CEO approval

Business Outlook

Pros

Good Hours, Good Pay, Good PTO

Cons

Adherence Policy needs improvement. Micromanaged all day.

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with pay, time off, and work schedule, and we appreciate your recognition of those aspects. We also understand your concerns regarding adherence policies and day-to-day oversight, and we take feedback like this seriously. We will continue to use insights like yours to make Capital Blue Cross a better place to work for everyone.

5.0

Nov 18, 2025

Very Satisified

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership is supportive and transparent

Cons

No significant cons working here

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with supportive leadership and transparency, and we truly appreciate your recognition. It’s great to know you’re finding value in your experience at Capital Blue Cross, and we’re grateful to have you as part of the team.

3.0

Nov 12, 2025

Decent call center job

Benefits specialist

Recommend

CEO approval

Business Outlook

Pros

Worked for them during Covid. It was a typical call center job and the people I worked with were cool.

Cons

Management is a little disorganized

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with your coworkers and appreciate your perspective. We also understand your comments regarding organization and take feedback like this seriously. We will continue to use insights like yours to make Capital Blue Cross a better place to work for everyone.

Viewing 7 - 9 of 169 Reviews

Jobs at Capital Blue Cross

Manager Pharmacy Account Support

Provider Contract Manager