Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 14 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Sr. team approachable and open for suggestions." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 10 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (169 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

2.0

Nov 6, 2025

Low pay, poor culture

Care manager

Recommend

CEO approval

Business Outlook

Pros

Very few pros to this job

Cons

Company culture in case management is poor. Excessive turnover over. Pay is well below market. People leave and are not replaced. In less than 2 years, most of the team has completely turned over. Team has lost all but 3 RN CM in less than 2 years, and 2/3 of their social workers.

Capital Blue Cross Response

7mo

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about working in our case management department. We understand that team culture, career growth, and feeling valued are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

2.0

Nov 4, 2025

Eh

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Wfm, flexible hours, ta assistance

Cons

No growth no moving up

Capital Blue Cross Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear you value the flexibility, work-from-home environment, and tuition assistance. We also understand your concerns regarding growth opportunities and career progression, and we take feedback like this seriously. We will continue to use insights like yours to make Capital Blue Cross a better place to work for everyone.

4.0

Oct 14, 2025

Solid Experience, But Compensation & Growth Are Mixed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits package—health, dental, vision, retirement, and generous PTO. Leadership is generally flexible about schedules and remote work.

Cons

Salary is decent but not exceptional. Promotion opportunities can be limited in smaller departments, and sometimes it feels like you need to wait for someone to leave before moving up. Raises are modest year over year.

Viewing 10 - 12 of 169 Reviews

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