Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Sr. team approachable and open for suggestions." ((in 7 reviews)); "Experienced employees, loyal to company" ((in 5 reviews)); "Leadership is accessible and genuinely invested in employee growth." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 12 reviews)); "The management was horrible." ((in 7 reviews)); "Too many managers" ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (169 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

4.0

Oct 27, 2019

Good people, but stuck in the past

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good people, friendly work environment, good hours and generally flexible on working from home (dependent on position).

Cons

Slow moving, lots of long-tenured employees which can lead to stagnation. Hard to find room to grow if you are more junior in your career. Pay is generally below market rate.

4.0

Sep 27, 2019

Great company to work for!

Software engineer-ii

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, Good Salary, Great atmosphere

Cons

Refuses to pay for training. Never in the budget.

5.0

Aug 31, 2019

Great Company!

Senior talent management & leadership development consultant

Recommend

CEO approval

Business Outlook

Pros

Work Environment People Benefits Work / Life Balance

Cons

Overall a small company. Challenging industry

Viewing 112 - 114 of 169 Reviews

Jobs at Capital Blue Cross

Technical Assistant Accounts Payable

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