Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Sr. team approachable and open for suggestions." ((in 7 reviews)); "Experienced employees, loyal to company" ((in 5 reviews)); "Leadership is accessible and genuinely invested in employee growth." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 12 reviews)); "The management was horrible." ((in 7 reviews)); "Too many managers" ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

2.0

Jun 19, 2019

Gets You Places

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Gracious PTO, starting salary is decent.

Cons

Poorly trained. First day you are thrown into the company and you have to find where you are going, as well as your manager. I had no clear path as to what I would be doing for the company. Since then, I have been on my own with barely any work given to me. TECH ISSUES ARE INSANE. I have been working for the company for 6 months, and every week I am calling their IT department about account issues that have not been resolved. Management and HR has not helped me advance in my career. Overall, not fair to myself or Capital Blue Cross.

4.0

Mar 20, 2019

A good employer in an ever-changing field

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive senior management; great benefits; community minded

Cons

Stressful environment with constantly shifting (and sometimes contradictory) priorities

1.0

Feb 12, 2019

Very unprofessional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing, absolutely nothing. The job was terrible

Cons

If you like getting treated like a prisoner, & enjoy working with a bunch of low class managers who do nothing but breathe down your neck and just make you feel uncomfortable and everything you do is wrong this is the perfect job for you !

Viewing 115 - 117 of 169 Reviews

Jobs at Capital Blue Cross

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