Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 18 reviews)); "Good benefits" ((in 13 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There were recent layoffs and the culture is still digesting that." ((in 4 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

5.0

Apr 1, 2017

Contractor

Recommend

CEO approval

Business Outlook

Pros

Excellent place to work. Good caf with healthy options. Most companies take advantage of contractors, but CBC seems to value them and utilize their expertise and many get hired on full time if there are openings. Management and staff are friendly and helpful.

Cons

Much of the staff is about to retire (not a bad thing) but, transfer of knowledge from those folks may be being ignored by some management. This should be taken into consideration to ensure a smooth transition.

5.0

Mar 28, 2017

Great company, little room for growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Facilities, benefits, compensation, community involvement.

Cons

Slow moving organization, high retention leads to no fresh talent/ideas.

3.0

Mar 28, 2017

Business Analyst

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great people, good benefits (low to mid employee responsibility of premiums), in-house cafeteria, flexible schedule, some areas within the company allowed work from home options.

Cons

Management unable to make quick decisions (a lot of back and forth - weeks/months wasted). Unable to change processes easily without push back from all levels. Relies on manually created excel files, in-spite of the technology purchased to make processes easier.

Viewing 133 - 135 of 169 Reviews

Jobs at Capital Blue Cross

Provider Contract Manager

RN Care Manager - Oncology

Senior Director, Assistant Controller