Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 18 reviews)); "Good benefits" ((in 13 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There were recent layoffs and the culture is still digesting that." ((in 4 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Senior management

2.9

Career opportunities

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

169 reviews

3.0

Sep 18, 2017

Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mid-size company with deep roots in central PA.

Cons

Tends to be inefficient at times.

4.0

Sep 17, 2017

Capital BlueCross A great place to work

Sales, strategic producer relations

Recommend

CEO approval

Business Outlook

Pros

Strong commitment to success via team building and comrodery between each area of the company. Sr. team approachable and open for suggestions. Continued movement towards modernizing and updating of social media and computer system updates.

Cons

Not really a con but they look to reorganize Sales team by shifting sales reps into new markets. This does give all of sales the opportunity to train and experience different group sizes and in some instances change from sales to retention.

4.0

May 2, 2017

Retail Sales and Service Representative

Customer service and sales representative

Recommend

CEO approval

Business Outlook

Pros

Beautiful store and work environment.

Cons

Juggle many things/wear many hats. Customer service, medicare sales, individual sales, small group sales, community events, other projects to help other departments of CBC

Viewing 154 - 156 of 169 Reviews

Jobs at Capital Blue Cross

Manager, Data Engineering

Manager Pharmacy Account Support

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Capital Blue Cross

Capital Blue Cross reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Management

Capital BlueCross A great place to work

Retail Sales and Service Representative

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