Is Capital Group a good company to work for?

Capital Group has an overall rating of 3.9 out of 5, based on over 2,607 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 73% of employees would recommend working at Capital Group to a friend and 71% have a positive outlook for the business. The best reviews about Capital Group have been left by employees working as Vice President , Investment Operations Associate and Research Associate .

Does Capital Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Group employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Capital Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Capital Group?

73% of Capital Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Group 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Capital Group?

Client Service Representative (98) , Analyst (54) , Manager (50) , Associate (49) , Customer Service Representative (49) , Administrative Assistant (41) , Senior Manager (39) , Solutions Engineer (28) , Senior Associate (22) , Internal Wholesaler (21) , Research Associate (21) , Business Analyst (20) , Senior Client Service Representative (20) , Summer Associate (19) , IT Manager (18)

What are the pros of working at Capital Group according to real employee reviews?

"Great benefits and a work environment that makes it fun to come in every day." ((in 472 reviews)); "great people and sense of community" ((in 241 reviews)); "Great culture and work ethic with amazing associates who collaborate and support each other and the company's mission." ((in 229 reviews)); "Good work/life balance (i.e. for the most part even in IT you will usually average a typical 8" ((in 147 reviews)); "Pay is good and that’s about it." ((in 139 reviews))

What are the cons of working at Capital Group according to real employee reviews?

"Since most of the new managers have not gone through a full life" ((in 95 reviews)); "Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions." ((in 30 reviews)); "Constant layoffs Monthly change in management" ((in 29 reviews)); "Long hours at times and potentially extensive travel" ((in 28 reviews)); "Senior management is detached from line issues." ((in 28 reviews))

What are employees saying about Capital Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Group layoffs and their outlook for job security at Capital Group in 2026.

What are the top reviewed Capital Group locations?

Irvine , Los Angeles , San Antonio , Norfolk , Carmel , Indianapolis , New York , Scottsdale , San Francisco , Phoenix , Brea , Seattle , Atlanta , Chicago , Virginia Beach , Orange , Chesapeake , Hampton , Fishers , Newport Beach , Miami , West Los Angeles , Bloomington , Orange , Kansas City , Saint Louis , Bronx , Mesa , Oklahoma City , Irvine

Capital Group reviews

3.9

73% would recommend to a friend

(2,299 total reviews)

Mike Gitlin

79% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

1.0

Sep 30, 2017

Run don't walk from this company!--unless you're white

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Tuition Reimbursement -MRP -Steady pay check -Cool co-workers

Cons

-Call center associates are micromanaged to the minute -No opportunities for development unless you're white and one of the "chosen ones" -The department is mostly black but there are only a few black managers and senior managers. Unsure if there are any black employees in executive positions. -Managers at HRO will walk right pass you and not say a word. They have an arrogant sense about them. I don't believe most have a college degree. -Politics are crazy. I've changed teams just about every year since I've been with the company. Each manager has their own set of expectations and it hurts your development. By the time you and your manager are in sync-you're moved to a different team. -If you're of a non-black race and fit the profile of being a yes man, agree on everything, brown nose, and love providing negative feedback than this is the job for you. You should excel and get promoted very quickly.

Capital Group Response

8y

I’m disheartened by your feedback and would like to learn more. Please contact me if you’d like to share details. You can also contact the Hampton Roads Human Resources team, or call the HR Open Line available to all associates. Any additional input you can provide will help us better understand and address the issues you’ve raised. At Capital we want to create an environment where all of us can bring our true, best selves to work, and succeed in our careers based solely on the contributions we make. Thank you for helping us do that by voicing your concerns. -Jim Toomey, Eastern Region General Manager

2.0

Aug 17, 2017

Senior Business Systems Analyst

Senior business systems analyst

Recommend

CEO approval

Business Outlook

Pros

Competitive compensation, out of office, and retirement benefits Respectful, intelligent, and capable colleagues Work/Life balance can be good if you carve time out for yourself

Cons

IT is overrun by vendor solutions and contract labor, particularly H1B visa recipients and offshoring Extremely limited advancement opportunities, recent trend is consolidation of middle management through attrition Senior management positions tend to be filled by outside hires, often from consulting firms like Accenture Constant pressure to do more with less resources and tighter deadlines Pressure to perform not aligned with incentives i.e. management pushing for more despite stagnating compensation and limited growth opportunties There is a clear trend of IT teams alienating and pushing out older employees in order to replace them with cheaper contract labor or new career hires Red tape as far as the eye can see

1.0

Jun 19, 2025

Ok Co. if you can leave your humanity at the door

Operations

Recommend

CEO approval

Business Outlook

Pros

Pay decent, bonus, top notch retirement plan. Fast pace environment if you like challenges

Cons

CEO disconnected from the company, sole focus is on clients. No life balance, do more and more with less and less. It’s all about the deliverables doesn’t matter who’s left struggling. 4 days RTO, not staffing with more deliverables required everyday.

Viewing 52 - 54 of 2,299 Reviews

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Jobs at Capital Group

Private Client Relationship Manager

Fundamental Research Group (FRG) Manager

HR Associate Relations Consultant

Owner Representative Accounting Specialist

Platform Engineer Lead

Capital Group

Capital Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Run don't walk from this company!--unless you're white

Senior Business Systems Analyst

Ok Co. if you can leave your humanity at the door

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Jobs at Capital Group