Capital Group reviews

3.9

73% would recommend to a friend

(2,299 total reviews)
avatar

Mike Gitlin

79% approve of CEO

71% positive business outlook

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Sep 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Health benefits.........Great medical, dental and vision....plus they subsidize the costs of some exercise equipment or gym membership...... that is about it

Cons

Vacation- You get 3 weeks vacation as a first year associate yet they don't tell you its based on a convoluted wait list system that takes into account your rank, seniority and the days or weeks you want off. Most of the time people don't get to use their vacation because they can't get the days off. I had a coworker in tears because she couldn't get time off to see family and she asked for it well in advance. Management - Most managers are unprofessional, power-tripping, and have no idea how to manage themselves let alone anyone else. They are constantly belittling someone for whatever reason they see fit. It is so rampant in the American Funds Shareholder departments that you kind of get used to it. Workload - Workload is relatively simple yet mind-numbing and tedious. The work can be done by someone with only a high school diploma. Cafeteria - Supposedly the food is subsidized yet we would get emails every month letting us know they had to raise the prices due to fuel costs and the economy. They run the cafeteria like a for-profit food service. Food is not cheap by any means. Culture - You are force fed Capital Group propaganda on a weekly basis. You receive about 3 months of indoctrination and then you follow that up with new meetings and training sessions on a weekly or biweekly basis that is designed to program you to not think for yourself and obey-obey-obey. As ludicrous as this sounds...just ask someone who worked in shareholder services. Upward Mobility- Nearly impossible and most of the time those that get small promotions see pay raises within a dollar or two increase. The smart people try to move horizontally but that doesn't get you very far. I was lucky and I contacted the Investment Group on my own and I was able to land an interview for a Research Associate To Add Further Insult - If you make the 5 year mark they take you to the LA office to see how Capital Groups employees are treated like actual people. They sit you down in a conference room and they bring in people from different groups to tell you how amazing their jobs are only to make you feel smaller. People who went on this 5 year trip went home in tears.

1.0
Jul 22, 2011
Recommend
CEO approval
Business Outlook

Pros

You get paid well. They pay for your bus/train pass. You get a pretty good schedule, and the job isn't too stressful.

Cons

You get paid well, but you do put up with a lot of stuff that really wouldn't fly other places. Your career advancement is based on who likes you. Period. If you make the wrong enemy, you are done and may as well find another place to work. HR doesn't respond well to issues in the workplace. Things that are supposed to stay confidential may not. I know if one instance where an HR person was asked to keep the person's name confidential who had complained. And she didn't. Also, incompetence doesn't mean you'll lose your job. It may mean you get promoted. Seriously.

2.0
Mar 8, 2009
Recommend
CEO approval
Business Outlook

Pros

By far, the benefits have to be the main reason. The health care benefits are superior and the retirement plan account which is above and beyond the 401k offered by most employers. The company offices are very nice to work in and there are some nice people who you come into contact with. There are a small number of very senior people who are exceptional should one be lucky enough to have contact with them.

Cons

The company is in no way a meritocracy. It is a highly political organization and there is not much focus on creating a linkage between an individual's performance on goals that are linked to company objectives. In fact it's somewhat difficult to even determine what the objectives are in the business lines. Anyone who exhibits any sense of innovative approach is unwelcome and in some cases shunned. Some senior management have low regard for associates and one referred to call center associates as human "phone--trons". In the recent hiring spree they have hired people who are incompetent in their jobs and supervise very senior level individuals as though they were working in a factory. I've never worked anywhere before as an exempt employee where there is so much scrutiny about how many hours you worked each week rather than having a focus on what you accomplished and what you contributed to the betterment of the organization. It is not unlike working for a bureaucratic, socialistic governmental organization reporting to some of the newer "managers." Much of the lack of best-in-class or world class employee engagement is directly linked to the primitive HR organization and the lack of visionary senior leadership.

Viewing 109 - 111 of 2,299 Reviews

Glassdoor has 2,607 Capital Group reviews submitted anonymously by Capital Group employees. Read employee reviews and ratings on Glassdoor to decide if Capital Group is right for you.