Capital Group reviews

3.9

73% would recommend to a friend

(2,299 total reviews)
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Mike Gitlin

79% approve of CEO

71% positive business outlook

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay, consistent bonuses, great benefits (some of the best medical plans around), mostly decent work-life balance

Cons

Toxic work culture, favoritism throughout the organization, 4 days in office coming soon, zero accountability for inconsistent performance, subpar and tone deaf leadership

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Capital Group Response
1y
Thank you for taking the time to leave a review, and for your ongoing support to the business as an associate. Please know that we are committed to fostering a values-driven and inclusive work environment for each of our associates across the globe, and are actively working on initiatives to enhance our workplace culture. These include new measures to improve communication and engagement with associates and increase transparency across the organization. We continue to strive to emphasize our core values in servicing our clients and supporting our associates, which includes highlighting the importance of diverse perspectives. We also understand the evolving hybrid work model may be challenging and we are committed to supporting our associates through this change. Thank you again for your feedback; we are dedicated to making Capital Group a great place to work.
1.0
Jul 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is good, facilities are nice

Cons

- Rampant discrimination if you are a race that doesn't align with their DEI goals - extremely insane internal politics - DMV style bureaucracy (in order to even talk to a manager you have to do it in their "office hours" which also have different topics that could be covered, don't just come up with any subject, this was quite comical) - any small task can take months or years to implement as it takes an army of approvals at different levels - it was pretty hilarious to watch - woke DEI training is also pretty crazy, you are constantly reminded about male toxicity and how you should "have fear in your heart when getting stopped by police" - this is a quote from their training

3.0
Jun 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits - 15% MRP contribution, 6 and 3 months of paid maternity and paternity leave, Education Assistance Program, low healthcare cost for the best healthcare providers. Associate development and training. Access to Intellectual Capital and some bright colleagues. You work alongside some of the most talented and brilliant individuals, and it is even more noticeable when you look at associates at other firms. Our sales force is the cream of the crop and even some internals blow external wholesalers at other firms out of the water. Competitive compensation, but becoming more in line with the rest of the industry.

Cons

Capital Group use to be the place everyone wanted to work at due to its culture, long-term approach and history of taking care of it's associates. With the change in leadership and structure the sales Career has become linear in progression and can be capped if you do not desire or get the chance to go into an external sales position. There are other roles in the organization that you can take but it could lead to a cap in your professional growth. An alternative route is being a site sales manager, but this role is more of an order taker and order distributor role than a decision maker role. There are currently some incompetent and out of touch managers in place who are only there to collect a paycheck and weren't previously actually excelling in the roles of the associates they manage. They recently demoted managers who had the lowest tenure and were out of touch with the business, and even promoted some outward to flush out the fluff and incompetency, but it is still to be seen how this will affect the organization, and there is still more trimming that can be done. DE&I has become a check the box exercise where managers are explicitly told behind closed doors that their next hire has to be a diverse candidate, even if they are not truly qualified. The company goes for the two immediate visual characteristics that can be seen as Diverse - Sex and Color. This has led to poor hiring of under qualified associates, and excluding talented individuals who have earned the right to be promoted into roles that they would excel in. Lack of location Flexibility - the firm is globally requiring associates to go into the office 3 days a week due to the value they see in "team collaboration" but it's really a way of holding accountable underperforming associates, who do not work well from home. As a result of management not holding individual under performers accountable, the rest of the associates are punished. Finally, much of our new talent in decision making roles are coming from competitors like Vanguard and BlackRock and the culture that once made Capital Group different is vanishing. We are becoming BlackRock/Vanguard 2.0

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