Capital Group reviews

3.9

73% would recommend to a friend

(2,299 total reviews)
avatar

Mike Gitlin

79% approve of CEO

71% positive business outlook

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
5.0
May 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Although this company is currently going through layoffs (only the second time in Capital Group history), they are by far a great company to work for. How many other companies have a retirement plan for you, and put in 15% of what you make annually. How many companies pay for your college? How many "Call Centers" dont care if you took 70 calls or 20, as long as in the end, your customer was provided with the best customer service, and walked away with no questions left unanswered. Capital Group is a wonderful place to work.

Cons

Feedback is a little over the top. Don't get me wrong, I think its a great things, and we can catch a lot of errors, however, it seems to be the negative feedback that you hear about the most. Its very rare that your TM says "Hey, I listened to a few of your calls today, great job" Or "I checked a few of the items you worked on today, no errors, great job" Most of the time, you only hear the negative. But, as I have learned. If you dont hear anything, you must be doing a great job!

2.0
May 24, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits tend to be competitive. And bonuses tend to be generous. However, due to changes in culture and profitability, these all may likely change in the near future. Also, the quality of people historically has been high, but the loss in morale accompanied with layoffs will likely dramatically impact this in the medium and long term.

Cons

There is not much objectivity in advancement. The ones who move up the ladder are due to relationships and catering to the boss. CG has hired many managers from outside during its growth period, and most do not value the company culture. Even though it is advertised that employees matter, either management deliberately does not promote it without consequence, or they are being told behind closed doors not to promote the culture that it advertises. In the end, employees are now treated only as statistics feeding the bottom line. The handling of the recent layoffs is a perfect testament to that. Never does CG explain why those let go were chosen to be let go, outside of very vague boundaries, and the shrowd of secrecy flies in the face of respecting its employees. CG no longer values, respects, or protects its most valuable assets...its associates.

5.0
May 23, 2009

A good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity for advancement, ability to follow through on good ideas, and bonuses

Cons

Large company - slow to move sometimes

Viewing 2209 - 2211 of 2,299 Reviews

Glassdoor has 2,607 Capital Group reviews submitted anonymously by Capital Group employees. Read employee reviews and ratings on Glassdoor to decide if Capital Group is right for you.