Is Capital Group a good company to work for?

Capital Group has an overall rating of 3.9 out of 5, based on over 2,610 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 74% of employees would recommend working at Capital Group to a friend and 71% have a positive outlook for the business. The best reviews about Capital Group have been left by employees working as Vice President , Investment Operations Associate and Research Associate .

Does Capital Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Group employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Capital Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Capital Group?

74% of Capital Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Group 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Capital Group?

Client Service Representative (98) , Analyst (54) , Associate (50) , Manager (50) , Customer Service Representative (49) , Administrative Assistant (41) , Senior Manager (39) , Solutions Engineer (28) , Senior Associate (22) , Internal Wholesaler (21) , Research Associate (21) , Business Analyst (20) , Senior Client Service Representative (20) , Summer Associate (19) , IT Manager (18)

What are the pros of working at Capital Group according to real employee reviews?

"Great benefits and a work environment that makes it fun to come in every day." ((in 476 reviews)); "great people and sense of community" ((in 248 reviews)); "Great culture and work ethic with amazing associates who collaborate and support each other and the company's mission." ((in 241 reviews)); "Good pay not much more" ((in 144 reviews)); "Good work/life balance (i.e. for the most part even in IT you will usually average a typical 8" ((in 139 reviews))

What are the cons of working at Capital Group according to real employee reviews?

"Since most of the new managers have not gone through a full life" ((in 94 reviews)); "Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions." ((in 32 reviews)); "Senior management is detached from line issues." ((in 30 reviews)); "Despite all the "we're a family" vibes, the layoff was cold and silent." ((in 29 reviews)); "Long hours at times and potentially extensive travel" ((in 29 reviews))

What are employees saying about Capital Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Group layoffs and their outlook for job security at Capital Group in 2026.

What are the top reviewed Capital Group locations?

Irvine , Los Angeles , San Antonio , Norfolk , Carmel , Indianapolis , New York , Scottsdale , San Francisco , Phoenix , Brea , Seattle , Atlanta , Chicago , Virginia Beach , Orange , Chesapeake , Hampton , Fishers , Newport Beach , Miami , West Los Angeles , Bloomington , Orange , Kansas City , Saint Louis , Bronx , Mesa , Oklahoma City , Irvine

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Capital Group

Capital Group reviews

3.9

74% would recommend to a friend

(2,303 total reviews)

Mike Gitlin

79% approve of CEO

71% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.0

Culture & values

4.0

Work/Life balance

3.9

Diversity & inclusion

3.5

Senior management

3.5

Career opportunities

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Nov 4, 2021

You will be on Phones for 8-10 hours a day Nonstop

Client service representative ii

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, and culture are all great.

Cons

You will be on the phones from the time your day starts til you end. Your metrics are tracked and are scrutinized by managers who are in meetings all day. Career opportunities are nonexistent unless you get out of Shareholder services. Overtime every week. Morale in gutter.

Capital Group Response

Thank you for taking the time to leave Capital Group a review. We've passed along your feedback to HR and business leadership. We want to acknowledge how challenging this business environment has been to navigate. We’re taking several measures to ensure we continue to meet the needs of our clients as well as our associates. We encourage you to communicate feedback directly to your manager and/or reach out to our anonymous HR Open Line at (800) 421-4982 / openline@capgroup.com.

1.0

Oct 12, 2021

ALL WORK NO PLAY

Associate

Recommend

CEO approval

Business Outlook

Pros

- great co workers - relocation assistance - bonuses

Cons

bad management no diversity talk about diversity but no actions towards it

Capital Group Response

Thank you for leaving us a review. There are many different ways to get involved with DEI as an associate at Capital Group. We encourage you to have an open and honest conversation with your manager. We also recommend visiting our external facing DEI page where you can access our annual DEI report. We invest in our DEI goals with the same boldness and rigor that we have when investing on behalf of our clients. And while we’ve made strides, we know we still have work to do to keep striving for more diverse representation in leadership and throughout our organization. That’s why we’ve launched inclusive hiring and promotion training — to help create a fair, consistent and equitable candidate experience. https://www.capitalgroup.com/advisor/about-us/diversity-equity-inclusion.html

3.0

Sep 22, 2021

It's not what you know...it's who likes you

Client service representative

Recommend

CEO approval

Business Outlook

Pros

No weekends...benefits...able to work from home during pandemic

Cons

Promotions/raises not merit based...favoritism...most managers don't have interpersonal skills

Viewing 271 - 273 of 2,303 Reviews

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