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      Capital One

      Engaged Employer

      Capital One reviews

      3.6

      59% would recommend to a friend

      (19,025 total reviews)
      avatar

      Richard D. Fairbank

      76% approve of CEO

      63% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      3.0

      Senior management

      Capital One has an employee rating of 3.6 out of 5 stars, based on 19,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 1, 2026

      Micromanagement and stressful

      Customer service coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. No positive things about this bank

      Cons

      You’re not allowed to get sick here, you get 1 point for calling out and after 7 points you get terminated. No work life balance, no weekends off, everything is about metrics, Micromanaging based on metrics and numbers. Agents are held accountable for things that are out of their control. It’s very hard to get PTO approved, calls are back to back, no room for growth. Agents leave all the time, that’s why there is high turnover.

      4.0
      Feb 27, 2026

      Great company, highly recommend

      Senior associate product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Hybrid work -People are generally awesome -Flexibility of when to come into the office/when to leave -Solid leadership -Culture is excellent -Great facilities -Company stability

      Cons

      -Performance management process (10% of people get cut every year) -Remote exceptions are few and far between -Traffic to Tysons Corner office is a nightmare to deal with (thankfully, they're okay with coming in whenever works best for you) -Case interviews cause otherwise talented people to get weeded out

      5.0
      Feb 27, 2026

      1

      Senior data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance is pretty good

      Cons

      nothing really, except for the two times per year performance review

      Viewing 565 - 567 of 19,025 Reviews
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      ReviewsCapital One reviews

      Glassdoor has 21,418 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.