Capital One reviews

3.6

59% would recommend to a friend

(18,896 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great Base, Bonus and Stocks for a very competitive total comp - Great work life balance with Hybrid work schedule, general flexibility and generous PTO - Generally impactful work depending on the team which can lead to good career growth

Cons

- Awful performance management system. Twice a year calibration against peers, Apples to oranges comparison, with a mandatory forced distribution twice a year. So meeting expectations or even exceeding them in some cases can lead to poor ratings. Your manager owns your rating and therefore your life. Makes being a people leader here absolutely unbearable, and being an IC even harder. The process is extremely subjective and highly political. Playing politics and being a favorite of the leadership team is the only way to really survive long term. - Extremely political place with a lot of toxic leaders and aggressive personalities across the board. Very cutthroat place. - Culture of fear increasing by the day. - Internal mobility is difficult. Manager gets notified when an associate applies to a new role. - Cannot move internally at all if rating is "Below Strong"

3.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and pay, Ability to climb your way up, Work with some talented people, nice campuses and well maintained facilities. If you’re lucky, you’ll land in a non-toxic environment where you will enjoy your job, Ability to make your work into whatever you want it to be as long as it can be monetized

Cons

Toxic and death of the culture, High expectations, Cut-throat/Political environment, Unethical performance management and handling of associate conflicts, Constant turnover and reports, constant HR incidents, Favoritism, You will have to listen to the CEO fake-cry every year at his all hands which takes multiple days. The culture of the design team completely shifted from human-focused to performance-focused when the contract for the members of Adaptive Path left and Amazon executives came on board.

1.0
Sep 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Exciting projects to work on

Cons

Capital One has one of the worst work environments I’ve ever experienced. There is zero work-life balance, with constant demands to work weekends and handle multiple projects at once. Being overloaded with 10 tickets per sprint, without any help from teammates, is the norm here. The so-called "teamwork" is non-existent, and you’re left to fend for yourself in a toxic, cutthroat atmosphere. The leadership, especially under Indian managers, is outright abusive. They have no regard for employee well-being, only caring about squeezing as much work as possible out of you. No matter how many times employees express burnout and distrust in leadership, nothing changes. The empty promises of “improvement” are laughable, and the only pathetic gesture we get is a free lunch. To make matters worse, they push this ridiculous obsession with getting face time with upper management, making things even more stressful for those in remote or smaller offices

Viewing 100 - 102 of 18,896 Reviews

Glassdoor has 21,276 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.